Director, Employee Relations

College Board

Job Overview

Location

Remote - USA

Job Type

Full-time

Full Job Description

📋 Description

• As Director, Employee Relations at College Board, you are a trusted expert and enterprise thought partner who ensures fairness, equity, and consistency in how the organization manages performance, conduct, and conflict. You serve as the primary executor of Employee Relations work, advising on complex and sensitive workplace situations, partnering with Talent and Legal to investigate concerns, advise on performance and conduct issues, and ensure fair, consistent, and compliant outcomes. You strengthen organizational health through effective issue resolution and clear communication, while building a healthy culture by recognizing patterns to disrupt and elevating the ER function beyond case resolution.
• Day to day, you will guide and execute the organizational approach to Employee Relations & Risk Management (60%), including serving as the enterprise owner of ER standards, assessing and managing elevated employee relations risk, leading improvement plan processes, holding managers accountable for strong execution of performance plans, monitoring active cases and plans, conducting thorough investigations, drafting high-quality investigation summaries, providing expert guidance on disciplinary decisions and policy interpretation, and acting as a neutral third-party mediator in complex interpersonal or team conflicts. You will also support infrastructure, talent systems, and continuous improvement (20%) by designing standardized frameworks, analyzing case data and trends to surface patterns, building manager pre-escalation coaching practices, providing input into talent systems like Workday, leading special projects to streamline ER case management, and staying current on employment law and best practices. Additionally, you will enable manager capability and team culture (20%) by partnering with Talent Business Partners to build manager capability, providing hands-on coaching, contributing ER expertise to toolkits and training, reinforcing a culture of early issue resolution, and supplying subject matter expertise for manager development resources.
• You will join the Global Strategy & Talent team at College Board, a mission-driven nonprofit committed to expanding educational and career opportunities. The team values data-informed decisions, learning agility, collaboration, empathy, and clear communication. You will partner closely with Talent Business Partners and Legal to drive organizational health, mitigate risk, and align practices with College Board’s Operating Principles and Manager Expectations, all while working in a fully remote role with optional hybrid access near CB offices.
• In this role, you will deepen your expertise in enterprise-level employee relations, influence organizational culture and policy at scale, develop leadership in HR systems and process improvement, and gain experience advising senior leaders on complex workforce issues. You will strengthen your ability to translate legal and regulatory insights into practical HR guidance, build manager capability through coaching and tool development, and contribute to a culture of fairness, accountability, and continuous improvement—advancing your impact as a strategic HR leader in a mission-focused organization.

🎯 Requirements

• 10+ years of progressive experience in employee relations / human resources, including managing complex investigations, performance accountability, and manager advisory on complex issues such as reorganizations
• Expertise in performance management, investigatory best practices, discipline frameworks, and HR policy development
• Advanced, practical knowledge of employment law with the ability to partner effectively with Legal
• Proven ability to effectively analyze data and derive insights that influence leadership decisions
• SPHR or similar credentials a plus
• Ability to travel as needed

🏖️ Benefits

• Hiring range of $96,000 - $140,000, with salary based on location, experience, and market data
• Open, transparent conversations about compensation and benefits throughout the hiring process
• Opportunity to work for a mission-driven nonprofit focused on expanding educational and career opportunities
• Access to professional development and learning agility support, including encouragement to adopt emerging technologies like AI
• Collaborative, empathetic work culture that values trust, shared success, and respectful feedback
• Authorization to work in the United States required

Skills & Technologies

Remote

$96k-140k

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College Board

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About College Board

College Board is a nonprofit membership organization founded in 1900 that develops and administers standardized tests, curricula, and programs to expand access to higher education. It owns and operates the SAT, PSAT, AP, and CLEP examinations, supports college planning tools, and partners with schools and universities to promote college readiness. The organization also offers scholarship search services and data-driven research reports on educational trends and equity.

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