Job Overview
Location
North Carolina, USA
Job Type
Full-time
Category
Operations Manager
Date Posted
January 27, 2026
Full Job Description
📋 Description
- • Driven Brands, North America's largest automotive services company, is seeking a dynamic and results-oriented Director, Insurance to join our Collision group. This pivotal role, reporting to the VP, Insurance, is responsible for the strategic oversight and management of Driven Brands' corporately managed insurance programs across various geographic regions. You will be instrumental in shaping and expanding our insurance partnerships, driving growth, and ensuring the success of our collision repair network.
- • Your primary mission will be to develop new national, regional, and local insurance relationships, while simultaneously nurturing and strengthening existing partnerships. This involves a proactive approach to identifying opportunities, understanding the evolving landscape of the insurance and collision repair industries, and positioning Driven Brands as the preferred partner for direct repair programs (DRPs).
- • A key aspect of this role is the promotion and expansion of high-performing Driven Brands collision repair facilities (including CARSTAR, FIX, and ABRA) into both corporately managed and non-managed insurance programs. You will act as a brand ambassador, professionally and ethically representing Driven Brands in all interactions, and cultivating positive, productive relationships within both the insurance carrier and collision repair sectors.
- • You will be tasked with implementing and managing the successful rollout of various DRPs at the local, regional, and national levels. This requires a deep understanding of industry dynamics, the ability to navigate complex program structures, and the skill to effectively communicate and execute program requirements.
- • Developing new corporate insurance relationships will be a significant focus, achieved through dedicated networking activities at local, regional, and national levels. This includes actively participating in industry events, data provider conferences (such as Mitchell or CCC), and key industry gatherings like CIC, NACE, and SEMA.
- • Continuous analysis and review of network performance are critical. You will collaborate closely with the insurance team to define key performance metrics (KPIs) and establish the performance standards required for success. This data-driven approach will inform strategies for improvement and ensure alignment with carrier expectations.
- • Fostering strong internal relationships with the Driven Brands Operations team is essential for seamless program execution and support. You will work collaboratively to ensure our collision facilities meet and exceed DRP requirements, including certifications and equipment standards.
- • A significant part of your role will involve coaching franchise store owners. You will guide them towards constant improvement in program compliance, administrative processes, and operational efficiency to meet and surpass insurance carrier expectations. This mentorship will be crucial for the overall success of our network.
- • You will conduct regular store visits to engage directly with independent collision repair owners and participate in regional business group meetings. These interactions provide valuable insights and opportunities to build rapport and address challenges.
- • The Director, Insurance will also be responsible for other assigned duties, ensuring a comprehensive approach to managing and growing our insurance program portfolio. This role offers a unique opportunity to make a tangible impact on the growth and success of Driven Brands' collision repair network by driving strategic insurance partnerships and operational excellence.
🎯 Requirements
- • Bachelor's degree or equivalent experience in business or management.
- • 3-5 years of experience within the Insurance or Collision Repair industry.
- • Proven history of managing concierge or Direct Repair Programs (DRPs) within the collision industry or with a top ten insurance carrier.
- • Proficiency with estimating and evaluation software such as CCC-ONE, Mitchell, or Audatex.
- • Strong understanding of collision repair estimating procedures and principles.
🏖️ Benefits
- • Comprehensive health and wellness benefits package.
- • Paid time off and holiday pay.
- • myFlexPay program offering early access to earned wages (up to 50%).
Skills & Technologies
Remote
Degree Required
About Driven Brands Holdings Inc.
Driven Brands Holdings Inc. is a Charlotte-based holding company operating a portfolio of automotive aftermarket service franchises and company-owned locations across North America, Europe, and Australia. Its brands include Maaco, Meineke, Take 5 Oil Change, CARSTAR, 1-800-Radiator & A/C, and others, covering collision repair, paint services, oil changes, maintenance, and parts distribution. The company provides centralized support, marketing, supply chain, and technology platforms to its franchisees and corporate stores. Driven Brands serves retail customers, commercial fleets, and insurance partners through a network exceeding 4,500 locations and generates revenue through royalties, franchise fees, and direct service sales.
