Director of Account Management

Verto Inc.

Job Overview

Location

London 🇬🇧

Job Type

Full-time

Full Job Description

📋 Description

• As Director of Account Management at Verto Inc., you will lead the strategic function responsible for managing and growing the company’s largest and most critical B2B accounts in the global payments and financial technology space, directly contributing to Verto’s mission of democratizing global finance for businesses in emerging markets.
• You will transform the Account Management team from a reactive support function into a proactive, commercially-driven engine that drives retention, expansion, and deep customer advocacy across Verto’s strategic portfolio.
• You will build and own senior-level relationships with C-suite and key decision-makers at Verto’s top accounts, serving as the executive sponsor and escalation point to ensure alignment, trust, and long-term partnership value.
• You will design and implement scalable account management frameworks, including structured account planning, executive business reviews, health scoring, and risk flagging systems, to shift the team toward outcome-driven performance and predictable revenue growth.
• You will mentor, coach, and develop a high-performing team of Account Managers, establishing clear career pathways, KPIs focused on retention and expansion, and a culture of accountability, excellence, and customer-centricity.
• You will partner closely with Product, Operations, and senior leadership to ensure customer insights from strategic accounts directly influence product roadmap, pricing, and service improvements, making the Account Management function the voice of the customer inside Verto.
• You will own and drive net revenue retention and expansion targets, identifying and executing cross-sell and upsell opportunities through disciplined account planning and market trend analysis.
• You will establish data-driven reporting on account health, team performance, and portfolio trends, providing leadership with the visibility needed to make informed strategic decisions while maintaining rigorous CRM hygiene and documentation standards.

🎯 Requirements

• Minimum 10 years of experience in B2B account management or customer success within financial services, payments, or fintech, with a proven track record of managing and growing large, complex enterprise accounts.
• Demonstrated success in leading and transforming an Account Management team from reactive support to structured, strategic, and commercially-driven ownership.
• Exceptional relationship-building skills with the ability to engage C-suite and senior stakeholders both externally at client organizations and internally across Verto.
• Strong process-building expertise, including designing and embedding account management frameworks, playbooks, operating rhythms, and tooling that have measurably improved team performance and account outcomes.
• Proven ability to thrive in fast-paced, scaling environments, comfortable with ambiguity, capable of influencing cross-functionally without authority, and adept at bringing structure and clarity to complex situations.
• A natural people leader with a track record of building engaged, high-performing teams through coaching, mentorship, and fostering a culture of accountability and excellence.

🏖️ Benefits

• Company-paid insurance and comprehensive health and wellness benefits, with location-specific additions such as gym memberships, cycle-to-work schemes, or car lease policies.
• Yearly salary reviews tied to inflation, individual performance, and business results, ensuring competitive and fair compensation.
• Access to Udemy’s full course library and a dedicated budget for professional development and continuous learning.
• Work-From-Anywhere policy for approved durations, enabling flexibility and global mobility.
• Integration programme offering opportunities to work from Verto’s global offices, fostering cross-cultural collaboration and exposure.
• Regular team social events, pension scheme (location-dependent), and flexible work arrangements to support work-life balance.

Skills & Technologies

Swift

Onsite

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Verto Inc.

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About Verto Inc.

Verto Inc. operates a cross-border payments and foreign-exchange platform for businesses and financial institutions. It enables real-time FX conversion and multi-currency accounts, offering treasury management tools, virtual wallets, and API integrations. Founded in 2017 and headquartered in London with offices in Lagos, Nairobi, and Dubai, the company facilitates transactions in more than 40 currencies across Africa, Europe, and the Middle East, targeting importers, exporters, fintechs, and banks seeking cheaper, faster settlement than traditional banking rails.

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