Onboarding Team Lead

Numeral SAS

Job Overview

Location

HQ - San Francisco, CA

Job Type

Full-time

Full Job Description

📋 Description

• As the Onboarding Team Lead at Numeral SAS, you will play a pivotal role in transforming the company’s onboarding function from a high-touch, manual process into a scalable, technology-enabled engine that supports rapid growth while preserving the white-glove customer experience that defines the brand. This role is critical to Numeral’s mission of eliminating administrative burdens for e-commerce businesses, allowing them to focus on innovation and growth rather than tax compliance complexity.
• You will lead and develop a team of 10+ Implementation Managers, serving as both a people leader and operational architect responsible for hiring, coaching, performance management, and fostering a culture of extreme accountability, urgency, and customer obsession. Your leadership will directly impact customer satisfaction, time-to-value, and the company’s ability to scale without sacrificing service quality.
• You will own key operational metrics including Time-to-Value (TTV), onboarding completion rates, and CSAT, using data-driven insights to identify bottlenecks, forecast capacity, and refine processes. By systematizing growth through scalable playbooks and internal tooling, you will enable the team to handle 5x the current volume while maintaining high standards of precision and care.
• Acting as the primary escalation point for complex implementations, you will partner closely with Product and Engineering teams to translate frontline customer feedback into product improvements, helping define how onboarding evolves as Numeral expands beyond initial tax compliance into broader automation solutions for internet commerce.
• You will build and refine the onboarding playbook from the ground up, establishing repeatable workflows, training programs, and best practices that ensure consistency and excellence as the team grows. This includes owning the full lifecycle of team development—from recruitment and onboarding to ongoing skill development and performance coaching.
• You will operate in a remote-first, high-ownership culture where your decisions have immediate and measurable impact on the company’s trajectory. Surrounded by alumni from Stripe, Airbnb, and Notion, you will have the opportunity to shape a category-defining function in a fast-moving, mission-driven startup backed by top-tier investors like Benchmark Capital.
• In this role, you will develop deep expertise in SaaS operations, process scaling, and cross-functional leadership while gaining exposure to cutting-edge fintech and automation challenges. You will learn how to balance technical fluency with emotional intelligence, drive operational excellence through data, and build high-performing teams in ambiguous, high-growth environments—skills that are transferable to leadership roles across technology and operations.

🎯 Requirements

• 5+ years of experience in implementation, onboarding, or operations, with at least 2+ years managing or leading teams through high-growth phases
• Proven ability to design and iterate workflows from scratch as products and customer needs evolve
• Comfort discussing technical concepts such as APIs, data migrations, and complex logic, even without an engineering background
• Strong ownership mindset with a bias for action and the ability to thrive in ambiguous, fast-paced startup environments
• Excellent communication skills across both technical and non-technical stakeholders

🏖️ Benefits

• Opportunity to shape a critical function at a Y Combinator-backed company reinventing tax compliance for internet commerce
• Remote-first work culture with flexibility and a high bar for excellence
• Direct impact on Numeral’s ability to scale and retain fast-growing customers
• Collaboration with top-tier talent from Stripe, Airbnb, Notion, and other breakout companies
• Immediate ownership and leadership responsibility in an early-stage, high-growth startup

Skills & Technologies

Senior

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Numeral SAS

Visit Website

About Numeral SAS

Numeral provides payment infrastructure for fintechs and large enterprises. The platform offers REST APIs and a dashboard to initiate, track, and reconcile SEPA, SEPA Instant, and Target2 payments through direct connections to European banks. Features include virtual IBAN management, real-time payment monitoring, compliance checks, and automated reconciliation to accounting systems. Designed for banks, lenders, payment institutions, and marketplaces, the service reduces integration time, eliminates file-based processes, and scales transaction volumes. Headquartered in Paris, the company is regulated as a payment institution by the ACPR and operates across the European Economic Area.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.