Director of Attorney Success

Lawhive Inc.

Job Overview

Location

Austin

Job Type

Full-time

Full Job Description

📋 Description

• As Director of Attorney Success at Lawhive Inc., you will play a pivotal role in scaling and optimizing the attorney network to ensure the company can meet growing client demand while maintaining exceptional service quality. Reporting to the VP of Business Development, this role is central to Lawhive’s mission of making the law accessible through its AI-native platform, directly impacting client outcomes and attorney satisfaction by ensuring the right legal expertise is available at the right time.
• You will recruit attorneys to join Lawhive’s co-counsel network, actively sourcing and onboarding legal professionals who align with the company’s standards and technological vision. This involves building relationships, assessing fit, and guiding candidates through the onboarding process to ensure seamless integration into the network.
• You will set and maintain high-quality standards across the entire attorney network through structured coaching, education, and performance management. This includes developing training materials, conducting performance reviews, and providing constructive feedback to ensure consistent delivery of exceptional legal services.
• You will manage, monitor, coach, and guide the performance of all participating firms and attorneys in the network, tracking key metrics such as capacity utilization, client satisfaction, and service quality to identify trends and drive improvements.
• You will champion the adoption of Lawhive’s AI platform by assisting and requiring co-counsel to use the technology for client communication and service fulfillment, acting as a bridge between legal practice and technological innovation to enhance efficiency and client experience.
• You will collaborate closely with Product, Customer Support, and Engineering teams to provide frontline insights from the attorney network, translating real-world usage into actionable product feedback and suggestions that improve service delivery and platform usability.
• You will create and implement continuous improvement programs focused on attorney and firm performance, training and communications, recruiting and onboarding processes, and fostering empathy and support within the network to strengthen engagement and retention.
• You will report regularly to the leadership team on critical metrics including network capacity, client satisfaction scores, special initiative progress, and other performance indicators, using data to inform strategic decisions and demonstrate the impact of the attorney network on business goals.
• About the team or company: Lawhive is a regulated law firm with an AI-native operating system at its core, backed by top-tier investors including Google Ventures, Balderton Capital, and TQ Ventures. Headquartered in London with a growing US presence following a successful 2025 launch, the company recently secured $60M in Series B funding to fuel international expansion and team growth, positioning it at the forefront of legal technology innovation.
• What the person can learn or achieve in this role: You will gain deep expertise in scaling legal service networks within a high-growth, AI-driven startup environment, developing advanced skills in partner management, performance analytics, and change management while contributing to a mission-driven organization that is reshaping how legal services are delivered globally.

🎯 Requirements

• 3-5 years of experience in Customer Success, Account Management, or Partnerships, preferably within a marketplace, legal tech, or SaaS environment.
• Proven track record of managing a portfolio of clients or partners with direct ownership of performance and growth metrics, including experience driving expansion revenue and improving conversion rates.
• Confident coach and communicator with the ability to build trust quickly, deliver constructive feedback, and hold partners accountable in a high-growth startup setting.
• Data-driven approach to performance monitoring, pattern recognition, and proactive intervention, with comfort using CRM and customer success tools and a willingness to champion new technology.
• Background as an Attorney or holding a J.D. is considered a bonus but not required.
• Familiarity with legal services, legal tech, or regulated marketplaces is desirable but not essential.

🏖️ Benefits

• Healthcare benefits: 'Premium' plan with 100% employee coverage and 50% dependent coverage.
• Vacation: 20 days of annual leave plus 11 Federal holidays and 1 day of Birthday leave.
• 401k: Matching contribution up to 2% of salary.
• Equity: Stock options in Lawhive LTD.

Skills & Technologies

Onsite

$95k-125k

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Lawhive Inc.

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About Lawhive Inc.

Lawhive is a legal tech company that provides a comprehensive platform designed to streamline legal operations for law firms. Their AI-powered solution automates administrative tasks, manages client communication, and organizes case documents, allowing legal professionals to focus more on practicing law and less on paperwork. The platform aims to enhance efficiency, reduce overhead costs, and improve client service delivery. By integrating features like intelligent document analysis, automated billing, and secure client portals, Lawhive empowers law firms of all sizes to modernize their workflows and achieve greater productivity in a competitive legal landscape.

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