Job Overview
Location
San Francisco
Job Type
Full-time
Category
Customer Success
Date Posted
May 16, 2026
Full Job Description
đź“‹ Description
- • Lead and scale the Customer Success organization across the Americas, building and developing a high-performing team of Customer Success Managers to drive customer retention and growth.
- • Own the end-to-end customer journey from onboarding through production scaling, ensuring customers achieve measurable value from CodeRabbit’s AI-powered code review platform.
- • Build and maintain deep, trusted relationships with enterprise and startup customers, proactively understanding their business objectives and aligning CodeRabbit’s capabilities to their goals.
- • Develop and institutionalize customer success playbooks, knowledge bases, and operational workflows to standardize best practices across the team and improve efficiency.
- • Manage a book of business encompassing renewal, expansion, and churn risk opportunities, delivering accurate Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) forecasts to the executive team.
- • Serve as a trusted product expert, mastering all components of CodeRabbit’s platform to educate customers on optimal usage, configuration, and feature adoption.
- • Champion customer needs internally by translating feedback into actionable insights that influence product roadmap priorities and feature development.
- • Deliver periodic executive reviews to customer leadership, communicating tangible outcomes, adoption metrics, and strategic value derived from CodeRabbit’s solution.
- • Own all customer-facing communications to ensure consistency, professionalism, and clarity in messaging across touchpoints.
- • Partner cross-functionally with Sales, Product, Engineering, and Support teams to remove customer roadblocks and advocate for solutions aligned with customer needs.
- • Drive adoption of proven sales methodologies such as MEDDPICC, SPICED, and Command of Message to structure customer engagements and accelerate expansion opportunities.
- • Conduct regular business reviews with technical and non-technical stakeholders, including CxO-level executives and software engineering teams, to align on success metrics and strategic priorities.
- • Utilize deep familiarity with modern software development ecosystems—including Git, GitHub, CI/CD pipelines, VS Code, and Cursor—to build credibility with developer customers and guide their usage of the platform.
- • Travel approximately 25% of the time to conduct in-person customer meetings, onboardings, and strategic reviews across North and South America.
- • Maintain a relentless focus on solving customer challenges by communicating the specific benefits and best practices of CodeRabbit’s AI-driven code review technology.
- • Ensure all customer success activities are data-driven, outcome-focused, and tied to measurable business impact for both customers and CodeRabbit.
🎯 Requirements
- • 10+ years of experience in customer success, account management, or similar roles, with at least 5 years in a leadership position
- • Proven success building and scaling customer-facing teams in a high-growth technology company
- • Technical competency to understand CodeRabbit’s software and engage effectively with technical stakeholders
- • Strong knowledge of customer success frameworks, including negotiation and procurement processes
- • Proficiency with sales methodologies such as MEDDPICC, SPICED, and Command of Message
- • Familiarity with modern software development practices including Git, GitHub, CI/CD, VS Code, and Cursor
🏖️ Benefits
- • Work on cutting-edge technology with real-world impact
- • Collaborative and innovative environment
- • Competitive salary, equity, and benefits
- • Professional development opportunities
Skills & Technologies
Azure
GitLab
GitHub
Git
Onsite
$200k-300k
About CodeRabbit, Inc.
CodeRabbit provides an AI-powered code review platform that integrates with GitHub and GitLab. It automatically analyzes pull requests, identifies bugs, enforces style rules, and suggests improvements in real time. The service supports multiple languages and frameworks, offers customizable policies, and maintains a privacy-focused architecture to keep proprietary code secure.
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