Director of Customer Success, Central

📋 Description

• • As the Director of Customer Success, Central at MagicSchool Inc., you will serve as a critical senior leader responsible for driving retention, expansion, and customer satisfaction for the company’s largest customers in a fast-growing EdTech SaaS environment.
• • You will strategically scale the Customer Success function by designing and optimizing playbooks to boost Net Revenue Retention, achieving CSAT scores above 90%, reducing onboarding time for complex implementations, developing high-performing teams through coaching and accountability, and aligning cross-functionally with Sales, Product, and executive leadership.
• • MagicSchool is the premier generative AI platform for teachers, serving over 7 million educators worldwide, with a mission to make education more efficient, equitable, and joyful through responsible AI innovation.
• • In this role, you will develop leadership expertise in enterprise customer success, data-driven decision-making using Salesforce, team development, and strategic influence across departments—positioning you to drive meaningful impact at the intersection of AI and education.