Job Overview
Location
United States Work at Home
Job Type
Full-time
Category
Operations
Date Posted
April 12, 2026
Full Job Description
đź“‹ Description
- • Lead and develop a high-performing client-facing implementation team to deliver onboarding and implementation outcomes aligned with client commitments, contractual requirements, and performance targets for middle market employers across Evernorth and PBS capabilities.
- • Drive consistent, high-quality execution by strengthening project management discipline, risk identification, remediation practices, and change management efforts to ensure readiness and alignment across Sales, Account Management, Technology, Product, and Operations.
- • Champion innovation by identifying emerging trends and technologies—including AI-enabled solutions—to advance onboarding effectiveness, scalability, and benefit realization while standardizing methodologies and fostering a culture of continuous improvement.
- • Develop future leaders through coaching, mentorship, and succession planning while maintaining accountability for results and behaviors in a remote-first environment requiring up to 25% domestic and international travel.
🎯 Requirements
- • 8+ years of experience in client-facing implementation, project management, operations, or related roles.
- • 6+ years of leadership management experience with proven ability to lead high-performing teams through change and market pressures while exceeding client satisfaction and internal goals.
- • Demonstrated experience managing client risk, remediation plans, and stakeholder expectations in healthcare, health plan, PBM, or related environments.
- • Executive-level communication and stakeholder influence skills, including preparing leaders for high-impact client and enterprise interactions.
- • Exposure to generative AI, analytics, or intelligent automation initiatives that improved operational effectiveness.
- • Bachelor’s degree in business, healthcare, or related field; advanced degree or PMP certification preferred.
🏖️ Benefits
- • Comprehensive health benefits starting day one, including medical, vision, dental, well-being, and behavioral health programs.
- • 401(k) retirement plan, company-paid life insurance, and tuition reimbursement.
- • Minimum of 18 days of paid time off per year plus paid holidays.
- • Eligibility for annual bonus and long-term incentive plan.
- • Support for whole health with a focus on improving lives through meaningful work at The Cigna Group.
Skills & Technologies
About The Cigna Group
The Cigna Group is a global health services company formed in 1982 through the merger of Connecticut General and INA Corporation. It provides medical, dental, disability, life and accident insurance, pharmacy benefit management, and behavioral health services to employers, individuals and government entities. Headquartered in Bloomfield, Connecticut, the company operates in over 30 countries and jurisdictions, serving more than 180 million customer relationships worldwide through its subsidiaries and affiliates.
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