Job Overview
Location
Remote Work( USA)
Job Type
Full-time
Category
Data Science
Date Posted
June 14, 2026
Full Job Description
đź“‹ Description
- • Lead and directly manage a team of operational managers overseeing Community Support, Engagement, Platform Education, and PMO functions.
- • Provide strategic direction, performance feedback, and career development support to team leads and their direct reports across global, remote teams.
- • Coordinate cross-functional priorities to ensure alignment with OneForma’s platform goals and annual operations plan.
- • Serve as the central point of accountability for cross-departmental execution, removing blockers and ensuring clear communication flow between internal stakeholders.
- • Foster a culture of accountability, clarity, and professional growth among all direct-reporting managers.
- • Coach operational managers on effective communication, delegation, and strategic thinking to enhance team performance.
- • Own operational performance tracking and reporting across assigned teams, including weekly and monthly insights.
- • Partner with PMO and Platform teams to maintain, expand, and track OneForma Operations KPIs.
- • Collaborate with Data and Analytics teams to extract actionable insights from user, project, and support data.
- • Establish clear, measurable KPIs for each function including Support resolution rates, Engagement metrics, PMO delivery timelines, and Education completion rates.
- • Identify process inefficiencies and lead continuous improvement initiatives across global operations.
- • Implement systems and tools that improve information flow, reporting consistency, and team coordination.
- • Support the VP of Operations in executing flagship strategic programs such as loyalty initiatives, fraud prevention collaboration, and major platform releases.
- • Maintain visibility into platform governance updates owned by Engineering and ensure alignment with PMO and Product Success teams.
- • Ensure smooth coordination of initiatives and timely communication between PMO, Engagement, Support, Product, and Engineering teams.
- • Drive operational consistency and scalability in a fast-paced, remote-first environment with global team members across multiple time zones.
- • Deliver on key performance indicators including timely delivery of operational programs, Support resolution and satisfaction rates, Engagement and loyalty metrics, Platform Success initiative completion rates, management team retention, and accuracy of operational reporting.
- • Enable the VP of Operations to focus on strategic growth initiatives by ensuring the operational backbone of the platform runs efficiently, transparently, and at scale.
🎯 Requirements
- • 8–10 years of experience in operations, community, or program management, with at least 3 years in a leadership role managing other managers
- • Proven ability to lead multi-disciplinary, global teams
- • Strong analytical capability with experience using dashboards, KPIs, or data visualization tools (e.g., Power BI, Tableau, Looker)
- • Exceptional communication and collaboration skills across technical and non-technical stakeholders
- • Demonstrated ability to manage competing priorities and maintain operational consistency in a fast-paced environment
🏖️ Benefits
- • Salary of $170,000
- • Remote work environment with global team collaboration
- • Opportunity to impact flagship GenAI programs at scale
- • Exposure to cutting-edge AI data foundry ecosystem with 1.8M domain experts
- • Career growth through leadership development and strategic program execution
- • Equal opportunity employer with inclusive hiring practices
Skills & Technologies
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About Centific Global Technologies Pte. Ltd.
Centific is a data-centric AI services company providing data collection, annotation, and model validation solutions to enterprises and technology vendors. It operates a global crowd platform that combines human intelligence with automation to prepare, curate, and test datasets for computer vision, NLP, and generative AI applications. The company supports full AI lifecycle needs, from training data to reinforcement learning and model safety, serving industries including retail, automotive, healthcare, and technology. Headquartered in Singapore, Centific maintains delivery centers across Asia, Europe, and North America.
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