Director, People Operations

📋 Description

• • At Rebuy, we are on a mission to redefine the landscape of online commerce by delivering intelligent, personalized shopping experiences that captivate customers globally. As a fully remote organization, we empower some of the most rapidly expanding direct-to-consumer brands, including industry leaders like Aviator Nation, Liquid Death, Magic Spoon, Blenders, and Primal Kitchen. Our core values of ownership, drive, and empathy are deeply ingrained in our culture, reinforcing the belief that every team member is instrumental in shaping the future of intelligent commerce. We foster an environment that thrives on collaboration, innovation, and a shared passion for our mission. Beyond building cutting-edge technology, we are dedicated to cultivating enduring partnerships, nurturing a vibrant community, and creating a workplace where individuals genuinely love to contribute.
• • You will be joining a highly motivated and cohesive team that is passionately committed to teamwork and achieving excellence. Reporting directly to the CEO, this role offers a unique opportunity to immerse yourself in a culture that values curiosity, embraces challenges, and fosters a continuous learning mindset. Our organizational structure is intentionally lean, minimizing bureaucracy and maximizing direct impact. Every member of our team is encouraged to roll up their sleeves and contribute directly to the advancement of our collective mission. We recognize and reward initiative, celebrate high performance, and believe that true leadership is demonstrated through consistent action. A strong work ethic, adept prioritization skills, and crystal-clear communication are fundamental requirements for success within our team. Whether you are operating independently or collaborating across departments and with our valued customers, you will play a pivotal role in driving our organization forward.
• • The primary objective of this role is to address the critical need for scaling and enhancing Rebuy’s People Operations functions. You will be strategically positioned at the heart of our growth, responsible for architecting and implementing systems, processes, and programs designed to foster connection, facilitate professional growth, and drive high performance, all while ensuring robust compliance and operational efficiency. This position demands a dual focus: balancing high-level strategic planning with hands-on execution, and delivering comprehensive HR operations and support across the entire employee lifecycle and experience. As a key strategic partner to the leadership team, you will be instrumental in advancing our people initiatives, cultivating a positive and highly engaged employee experience, and championing continuous improvements that directly contribute to the success of our teams and the overall business.
• • **Employee Experience:** You will take full ownership of the onboarding and offboarding processes for all Rebots, ensuring a seamless and positive transition into and out of the company. You will serve as a confidential and trusted point of contact for any workplace concerns, ensuring that issues are addressed with sensitivity, timeliness, and appropriate escalation. A key responsibility will be to establish lightweight, scalable, and effective processes for performance reviews, employee engagement surveys, and feedback mechanisms that promote continuous improvement and open communication.
• • **People Leadership & Organizational Development:** You will be tasked with building and nurturing a best-in-class People Operations team, fostering a culture of collaboration, mentorship, and professional development to drive both individual and team performance. A critical function will be to conduct regular compensation and benefits benchmarking to ensure our total rewards practices are equitable, competitive, and aligned with market standards. You will manage employee relations issues comprehensively, from initial coaching and documentation to conducting thorough investigations. Furthermore, you will collaborate closely with IT, Finance, and Operations departments to ensure that people processes and cross-functional initiatives are harmoniously aligned with overarching organizational goals.
• • **HR Operations, Compliance & Total Rewards:** You will develop, implement, and clearly communicate people policies that are not only compliant with all relevant regulations but also equitable and reflective of our company values. A significant focus will be placed on optimizing our HR systems, including HRIS, payroll, and benefits platforms, with a strong emphasis on automation, efficiency, and data integrity. You will actively identify opportunities to streamline existing workflows and enhance self-service capabilities for both employees and managers. Ensuring strict compliance with all federal, state, and local employment laws is paramount. You will oversee all compensation and benefits programs across the US, Canada, and EMEA regions. Regular audits will be conducted to guarantee adherence to all labor laws, and you will be responsible for maintaining the accuracy of employee data across all systems, coordinating payroll, administering benefits, and generating essential reports.