Job Overview
Location
Remote
Job Type
Full-time
Category
Sales Manager
Date Posted
February 28, 2026
Full Job Description
đź“‹ Description
- • Humana Inc. is seeking a strategic and results-oriented Director, Sales Support to join our dedicated team. Reporting to the Associate VP, Sales Support, this pivotal role will drive operational excellence, enhance Stars performance, and contribute significantly to organizational goals through the leadership of strategic sales support initiatives. You will be instrumental in developing and executing comprehensive programs designed to streamline sales processes, foster robust cross-functional collaboration, and ensure the optimal utilization of resources, ultimately leading to enhanced sales outcomes.
- • This position requires a proactive leader who can collaborate effectively with diverse teams, including sales, operations, clinical, and analytics. Your focus will be on identifying and implementing innovative solutions that not only improve the member experience but also contribute to cost management and the achievement of critical quality measures. You will play a key role in shaping strategic direction and delivering tangible, measurable improvements that align directly with Humana's overarching priorities.
- • A core responsibility will be to lead the planning, execution, and ongoing oversight of critical sales support programs. This includes spearheading initiatives focused on Medicare complaint reduction and enabling superior Stars performance, which are vital to Humana's success in the healthcare market.
- • You will be tasked with developing and implementing forward-thinking strategies aimed at improving the overall efficiency of sales operations. This includes a strong emphasis on reducing member complaints and elevating customer satisfaction to ensure a positive and seamless experience for all.
- • Success in this role hinges on your ability to collaborate seamlessly with various cross-functional teams. You will ensure that sales support efforts are tightly aligned with the organization's quality objectives and performance metrics, creating a unified approach to achieving business goals.
- • A data-driven mindset is essential. You will be responsible for analyzing complex datasets to pinpoint performance gaps and identify new opportunities. This analysis will inform the prioritization of initiatives and the rigorous monitoring of progress against established goals, ensuring accountability and continuous improvement.
- • You will champion a culture of innovation and continuous improvement within the sales support function. This involves encouraging new ideas, embracing change, and consistently seeking ways to optimize processes and outcomes.
- • A critical component of this role involves preparing and delivering executive-level presentations. You will leverage your expert-level proficiency in Microsoft PowerPoint and other presentation tools to clearly visualize complex program strategies, track progress, and articulate outcomes to senior leadership.
- • Your communication skills must be exceptional, enabling you to convey intricate information clearly and persuasively to enterprise senior executives and other key stakeholders. This includes the ability to translate data and strategy into compelling narratives.
- • Ensuring strict adherence to all regulatory requirements and internal policies is paramount. You will oversee compliance efforts within the sales support function, maintaining the highest standards of integrity and operational integrity.
- • You will manage and mentor a team of dedicated sales support professionals. This includes providing clear guidance, fostering professional development, and building a high-performing team that is aligned with Humana's mission and values.
- • Establishing robust reporting mechanisms is crucial for tracking and communicating program outcomes. You will be responsible for developing and presenting these reports to senior leadership, providing transparency and demonstrating the impact of sales support initiatives.
- • You will represent the sales support function in key organizational planning and strategy forums, contributing insights and expertise to shape the future direction of the company.
- • This role offers a unique opportunity to leverage your leadership skills and healthcare expertise to make a significant impact on member well-being and organizational success. Your work will directly contribute to Humana's mission of putting health first and improving the lives of millions.
- • The Director, Sales Support will also be responsible for understanding and applying knowledge of Medicare complaint reduction strategies and sales enablement best practices to optimize performance and member satisfaction.
- • You will be expected to lead large-scale initiatives from conception through completion, ensuring they deliver measurable and impactful outcomes that align with business objectives.
- • Strong analytical skills are a must, with a proven track record of using data to inform strategic decision-making and drive operational improvements.
- • While this is a remote position, occasional travel to Humana's offices for training or meetings may be required, underscoring the need for flexibility and adaptability.
🎯 Requirements
- • Bachelor's Degree
- • 8 or more years of experience in sales support, program management, or healthcare operations.
- • 5 or more years of management experience
- • Demonstrated expertise in preparing and delivering executive-level stars performance updates, dashboards, and strategic reporting for senior executives.
- • Experience with Stars programs and Medicare Advantage quality initiatives.
- • Knowledge of Medicare complaint reduction strategies and sales enablement best practices.
🏖️ Benefits
- • Medical, dental, and vision benefits
- • 401(k) retirement savings plan
- • Generous time off, including paid time off, company and personal holidays, volunteer time off, and paid parental and caregiver leave.
- • Short-term and long-term disability insurance
- • Life insurance
- • Bonus incentive plan eligibility
- • Opportunities for professional development and growth within a leading healthcare organization.
Skills & Technologies
Remote
$138k-191k
Degree Required
About Humana Inc.
Humana Inc. is a for-profit health and well-being company headquartered in Louisville, Kentucky. Founded in 1961, it provides health insurance, Medicare Advantage plans, Medicaid services, pharmacy benefit management, and clinical care through primary care centers. Serving millions of members across the United States, Humana focuses on integrated care delivery, home health, and wellness programs aimed at improving health outcomes and reducing costs for individuals, employers, and government partners.
