Job Overview
Location
USA Remote
Job Type
Full-time
Category
Operations
Date Posted
April 21, 2026
Full Job Description
đź“‹ Description
- • The Director/Senior Director, Site Excellence is a senior leadership role accountable for the strategy, design, build-out, and delivery of operating models supporting specialized, non-traditional, and partner-operated clinical research sites across the United States.
- • Day-to-day responsibilities include owning end-to-end strategy and performance of US-based specialized and franchise clinical research sites; building and operationalizing processes for site startup, enrolment, performance management, quality oversight, and partner engagement; serving as the senior escalation point for complex operational, regulatory, and partner challenges; establishing KPIs, dashboards, and review cadences to monitor performance across quality, enrolment, timelines, cost, and patient experience; leading senior-level engagement with sponsors, CROs, and internal stakeholders; ensuring compliance with GCP, FDA regulations, IRB requirements, and applicable state and federal laws; owning P&L performance for specialized and partner site operations; and building and leading a high-performing leadership team responsible for site operations and operational excellence.
- • Care Access is dedicated to making the future of health better for all by bringing world-class research and health services directly to communities that face barriers to care through hundreds of research locations, mobile clinics, and clinicians across the globe. The company reimagines how clinical research and health services reach the world through partnerships, technology, and perseverance, with programs like Future of Medicine and Difference Makers putting people at the heart of medical progress.
- • In this role, you will have the opportunity to build and scale non-traditional, partner-led, or complex site operating models; operate as both strategist and hands-on operator in high-growth or ambiguous environments; deepen expertise in site-level execution, regulatory processes, and sponsor engagement; gain P&L ownership experience across multi-site portfolios; and develop exceptional executive communication, influence, and change-management skills while building long-term organizational capability.
🎯 Requirements
- • Demonstrated success building and scaling non-traditional, partner-led, or complex site operating models
- • Proven ability to operate as both strategist and hands-on operator in high-growth or ambiguous environments
- • Deep understanding of site-level execution: startup, enrolment, regulatory processes, sponsor engagement, and remediation
- • Strong working knowledge of FDA regulations, GCP, and clinical trial operations
- • P&L ownership experience across multi-site portfolios
- • Exceptional executive communication, influence, and change-management skills
- • Bachelor’s degree required; advanced degree (MBA, MPH, MS, or similar) strongly preferred
- • 12–15+ years of progressive leadership experience in clinical research operations, site management, or healthcare services
🏖️ Benefits
- • Paid Time Off (PTO) and Company Paid Holidays
- • 100% Employer paid medical, dental, and vision insurance plan options
- • Health Savings Account and Flexible Spending Accounts
- • Bi-weekly HSA employer contribution
- • Company paid Short-Term Disability and Long-Term Disability
- • 401(k) Retirement Plan, with Company Match
Skills & Technologies
About CareAccess Inc.
CareAccess Inc. is a healthcare technology company focused on improving patient access to care. They provide a platform that connects patients with healthcare providers, streamlining appointment scheduling, prescription management, and communication. Their solutions aim to reduce administrative burdens for providers and enhance the patient experience by offering convenient and efficient access to medical services. CareAccess leverages technology to bridge gaps in the healthcare system, making it easier for individuals to receive the care they need when they need it. The company is dedicated to innovating healthcare delivery through digital solutions.
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