Job Overview
Location
Remote - USA
Job Type
Full-time
Category
Customer Success
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Serve as the single-threaded owner of state contracts, acting as the primary strategic partner to State Departments of Education and the go-to contact for all contract-related engagement.
- • Lead end-to-end accountability for successful contract execution, ensuring all deliverables, milestones, and readiness activities are completed with consistency and quality across assigned states.
- • Set the rhythm of the business across assigned states, including weekly, monthly, and annual touchpoints aligned to the state contract lifecycle (e.g., Summer Planning, Implementation Workshops, Readiness, Score Reporting).
- • Design, deliver, and continuously enhance professional learning and data workshops for district and school coordinators to empower state leaders in utilizing assessment data for equity-driven policy decisions.
- • Oversee the work of Success Specialists to ensure high-quality day-to-day coordination, regular state communications, and alignment of operational tasks with strategic goals.
- • Partner closely with SDP state leads, district account managers, Policy, Government Relations, and Higher Ed teams to inform state strategy, contribute to growth opportunities, and ensure delivery aligns with sales commitments.
- • Act as a subject matter expert and trusted advisor to state assessment leaders, guiding them through implementation challenges, policy alignment, and strategic planning.
- • Represent College Board in high-stakes customer moments, including planning meetings, implementation workshops, escalations, and renewal conversations, ensuring clarity, confidence, and trust.
- • Lead cross-divisional coordination with teams including Learning & Assessment (Psychometrics, Assessment Design and Development), Risk Management (Legal, Services for Students with Disabilities), and Operations to ensure seamless support for state contract needs.
- • Identify risks, monitor performance metrics (awareness, usage, readiness, satisfaction, irregularity reports), and intervene proactively to ensure successful outcomes.
- • Ensure execution reflects a consistent "One College Board" experience across State & District Partnerships, Operations, Program Access, and Policy & Delivery teams.
- • Act as the liaison between key partner divisions serving state contract work, driving clarity in roles, responsibilities, and handoffs to reinforce operating norms and efficient collaboration.
- • Lead internal alignment forums such as strategy syncs, customer prep calls, and post-call debriefs to ensure coordinated execution and clear next steps.
- • Escalate and resolve complex issues by engaging the right stakeholders and driving timely, effective solutions.
- • Use customer feedback, performance data, and on-the-ground insights to identify systemic friction and drive improvements to the Partner Success model.
- • Partner with Success Specialists to translate execution-level insights into scalable solutions, playbooks, and process improvements.
- • Contribute to building a more consistent, predictable, and scalable operating model across all state contracts.
- • Capture and leverage lessons learned, best practices, and success stories to strengthen delivery and future growth efforts.
- • Participate in College Board and College Readiness Assessment’s broader initiatives, team culture, and regular convenings.
- • Travel 12–24 times per year for in-person meetings, workshops, and state engagements as required.
- • Operate with high autonomy and influence, serving as the critical connector between College Board’s strategy, state priorities, and implementation excellence.
🎯 Requirements
- • 5–7 years of related experience in K–12 education, assessment, customer success, or educational technology
- • Strong background in training design and delivery with proven success leading workshops, webinars, and professional learning sessions
- • Demonstrated ability to build trusted relationships with educators, administrators, and state customers
- • Experience with tools such as Microsoft Office, Salesforce, and Smartsheet
- • Willingness to travel 12–24 times per year
- • Experience as a District Test/Assessment Coordinator is preferred
🏖️ Benefits
- • Hiring range of $80,000–$130,000, with salary determined by location, experience, and market data
- • Fully remote role with option for hybrid work (Tues/Wed in office) if near a College Board office
- • Comprehensive compensation package grounded in fairness, transparency, and competitive market standards
- • Opportunities to contribute to mission-driven work expanding educational and career opportunities for students
Skills & Technologies
Remote
$80k-130k
About College Board
College Board is a nonprofit membership organization founded in 1900 that develops and administers standardized tests, curricula, and programs to expand access to higher education. It owns and operates the SAT, PSAT, AP, and CLEP examinations, supports college planning tools, and partners with schools and universities to promote college readiness. The organization also offers scholarship search services and data-driven research reports on educational trends and equity.
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