Job Overview
Location
Philippines (Remote)
Job Type
Full-time
Category
Customer Success
Date Posted
May 10, 2026
Full Job Description
📋 Description
- • The Doctor QA Specialist ensures the highest standard of patient care by reviewing and improving doctor-patient communication for clarity, compliance, and empathy across telehealth platforms.
- • Day to day, the role involves reviewing doctor-patient messages for accuracy and tone, identifying inconsistencies, providing structured feedback to providers, ensuring alignment with clinical guidelines and company policies, and collaborating with clinical leadership and patient care teams to improve messaging standards.
- • Willow Health, Inc. is a telehealth company focused on personalized, responsible cosmetic weight loss care, combining medical expertise with a patient-centered approach to make high-quality care accessible and thoughtful for individuals seeking confidence and comfort in their bodies.
- • In this role, you will develop expertise in healthcare communication quality assurance, gain experience in compliance review within telehealth, refine your ability to assess tone and clarity in medical messaging, and contribute to improving patient experience through better provider communication.
🎯 Requirements
- • Exceptional written English with the ability to assess whether communication is clear, complete, and human (not robotic)
- • Strong attention to detail with the ability to spot inconsistencies and gaps in messaging
- • Experience working in high-volume, repetitive communication environments (e.g., Executive Assistant, Customer Service, QA)
- • Proficiency in Slack for day-to-day communication and collaboration
🏖️ Benefits
- • Flexible working hours
- • Work wherever you choose (fully remote)
- • Fun and casual work environment
- • Diverse, global team
Skills & Technologies
About Willow Health, Inc.
Willow Health is a digital health company focused on improving maternal and infant care. They offer a connected care platform that supports expecting and new parents throughout their journey. The platform provides personalized support, evidence-based education, and tools for monitoring health and well-being. Willow Health aims to reduce preventable complications, improve birth outcomes, and enhance the overall experience of parenthood. Their solutions are designed to integrate with existing healthcare systems, enabling seamless communication between patients and providers and fostering a more proactive approach to maternal and infant health management. They strive to empower families with the information and support they need for a healthier start.
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