Job Overview
Location
Remote, United States
Job Type
Full-time
Category
Customer Support
Date Posted
May 7, 2026
Full Job Description
đź“‹ Description
- • As an EA-Client Support Specialist at Bonterra Tech Holdings LLC, you will deliver exceptional customer support through email, chat, and phone channels, ensuring seamless and positive experiences for users of Bonterra’s tools while advancing the company’s mission to increase charitable giving to 3% of US GDP by 2033.
- • Your day-to-day responsibilities include providing timely and professional responses to customer inquiries, identifying and escalating technical issues to internal teams, maintaining accurate records, and collaborating across departments to resolve complex concerns and improve user satisfaction.
- • You will join a mission-driven team at Bonterra, a company that supports over 20,000 customers including 16,000+ nonprofits and 50% of Fortune 100 companies, working within a union-represented environment (CWA) that values equity, inclusion, and social impact.
- • In this role, you will develop deep expertise in nonprofit technology platforms, strengthen your customer service and conflict resolution skills, gain experience with CRM and ticketing systems, and grow professionally through cross-functional collaboration and exposure to fundraising, advocacy, and engagement tools used by mission-driven organizations.
🎯 Requirements
- • Minimum of 1 year of customer service experience with a commitment to customer satisfaction
- • At least two years of experience working with compliance, fundraising, and/or email tools for political campaigns, unions, or nonprofits
- • Experience using Bonterra’s Fundraising & Engagement tools (EveryAction, Salsa, NGP8, VAN, VoteBuilder) or their competitors in a professional capacity
- • Excellent oral and written communication skills, strong critical thinking, and logical problem-solving abilities
- • Professional phone manner, patience, self-motivation, and strong work ethic with attention to detail and follow-through
🏖️ Benefits
- • Comprehensive benefits package supporting health, well-being, and professional growth (details available via company careers page)
- • Opportunity to work remotely within the United States
- • Role is part of a bargaining union represented by CWA Local 1101, 1400, 2336, or 13000, ensuring collective representation and workplace protections
- • Exposure to and potential expertise in Bonterra’s mission-driven technology suite used by nonprofits and Fortune 100 companies
- • Inclusive, equitable workplace culture focused on diversity, belonging, and social impact
Skills & Technologies
About Bonterra Tech Holdings LLC
Bonterra provides cloud software and data services to nonprofit organizations, public agencies, and corporate social-good teams. Its platform combines fundraising, donor management, digital engagement, volunteer coordination, and outcomes analytics into a unified ecosystem, helping users raise funds, mobilize supporters, and measure impact. Formed through the 2023 combination of Social Solutions, CyberGrants, EveryAction, Network for Good, and other providers under parent company Bonterra Tech Holdings LLC, the company serves more than 19,000 customers across North America and the United Kingdom.
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