EAP Care Manager 2

📋 Description

• • The EAP Care Manager 2 role at Health Advocate is a vital mental health position that delivers telephonic and live chat support to employees accessing Employee Assistance Programs, providing immediate, compassionate care during moments of personal or workplace distress. This role directly impacts employee well-being by offering crisis intervention, risk assessment, and referral coordination, helping individuals navigate stress, anxiety, grief, relationship challenges, and substance use concerns in real time.
• • As a fully remote position within a nationally recognized leader in health advocacy, this role offers the opportunity to make a meaningful difference in employees’ lives while working with a supportive, award-winning team that values growth, internal promotion, and clinical excellence in a mission-driven environment.
• • Day-to-day responsibilities include managing an inbound EAP phone and live chat queue, conducting brief clinical assessments and screenings, delivering solution-focused interventions and psychoeducation for common behavioral health concerns, and performing risk assessments for suicidal ideation, violence potential, and substance use risks.
• • The Care Manager provides crisis intervention and stabilization, including safety planning and connection to urgent resources, explains EAP benefits, and offers individualized recommendations to support members’ goals while ensuring timely follow-up to promote successful engagement with internal or community-based services.
• • Additional duties involve consulting with HR and managers on workplace performance concerns or crisis situations (within EAP scope and confidentiality boundaries), assisting with Critical Incident Response planning after disruptive workplace events, and maintaining accurate, timely documentation in the electronic case management system in compliance with HIPAA and clinical best practices.
• • The role requires consistent participation in supervision, team meetings, and case consultations to ensure quality care, collaboration with colleagues for seamless member support, and reliable attendance during scheduled shifts (Monday–Friday, 11:30am–8pm ET), including periodic on-call rotation for after-hours coverage (approximately two weeks per year).
• • Health Advocate is a trusted leader in health advocacy and well-being, recognized for 20+ years of helping members navigate healthcare complexities through personalized support, predictive analytics, and innovative technology. The company has earned numerous national awards, including Stevie® Awards for Customer Service Excellence, Best in Biz Awards for customer friendliness, and recognition as a Fortune 100 Best Company to Work For in 2024.
• • Employees benefit from a culture of growth and internal promotion, with many supervisors rising from within the organization, supported by comprehensive training, team-oriented leadership, and a mission to make healthcare easier and more accessible for all.
• • This role offers the chance to develop advanced clinical telehealth skills, deepen expertise in behavioral health crisis management, and grow professionally within a nationally acclaimed organization that values empathy, innovation, and measurable impact on member well-being.