ED, National External Expert Engagement & COE - REMOTE

Novartis AG

Job Overview

Location

2 Locations

Job Type

Full-time

Full Job Description

📋 Description

• Own and evolve the U.S. External Expert Engagement ecosystem as the Center of Excellence (COE) for strategy, standards, governance, insight generation, and intelligence-driven execution across therapeutic areas.
• Lead a hybrid organization comprising HQ-based National External Expert Engagement roles and field-based Thought Leader Liaison (TLL) teams, ensuring enterprise-level alignment, prioritization, role clarity, and capacity management.
• Establish national standards for External Expert segmentation, prioritization, and engagement models, preventing replication of legacy field coverage through centralized roles.
• Drive enterprise transformation by scaling and continuously improving operating models to reduce coordination burden and increase strategic focus across commercial, medical, and educational functions.
• Own the full External Expert insight lifecycle: capture, synthesis, prioritization, and activation, ensuring insights systematically inform brand strategy, therapeutic area planning, HCP education, congress strategy, lifecycle planning, and launch readiness.
• Establish repeatable mechanisms for enterprise-wide dissemination of insights to Marketing Strategy leaders and cross-functional stakeholders.
• Serve as Head of the Center of Excellence for External Expert Engagement, developing playbooks, governance frameworks, and training programs to enable consistent, scalable engagement across all therapeutic areas.
• Partner with Data, AI, and Commercial Excellence teams to deploy AI-enabled approaches for expert segmentation, signal detection, insight synthesis, and knowledge management.
• Identify and implement opportunities to automate or streamline low-value coordination and reporting tasks, particularly within HQ-based roles.
• Ensure cohesive planning and execution of External Expert engagement for national and regional congresses, including pre- and post-event engagement, insight capture, and executive readouts.
• Build and lead a proactive talent strategy for the hybrid organization, including capability development in strategic, analytic, and influence skills, succession planning, and scalable career pathways for both HQ and field teams.
• Influence senior stakeholders and lead through a complex matrix to drive alignment, decisions, and execution across HQ and field teams in a regulated environment.
• Apply agile, test-and-learn approaches to lead change, navigate ambiguity, accelerate adoption, and continuously improve ways of working.
• Demonstrate strong systems thinking and strategic judgment to make tradeoffs under constraint while maintaining enterprise-wide coherence and compliance.
• Deliver fact-based, decision-ready narratives and recommendations to diverse stakeholder groups with exceptional executive communication skills.
• Translate innovation into scale by identifying, sourcing, piloting, evaluating, and implementing new approaches, including partnerships with Data/AI teams and external vendors.
• Maintain deep knowledge of the healthcare and pharmaceutical industry with proven experience building and leading enterprise-level Centers of Excellence and scalable operating models across multiple therapeutic areas.
• Demonstrate enterprise strategy ownership, including multi-horizon roadmap development and operating model transformation in a regulated environment.
• Lead hybrid or distributed organizations with clear governance, decision rights, and capacity management across centralized and field-enabled models.

🎯 Requirements

• Bachelor’s degree in a related field
• Minimum 5 years of experience in TLL, Account Management, or related roles, and minimum 10 years of team or people leadership experience
• Advanced command and knowledge of the healthcare and/or pharmaceutical industry with proven experience building and leading enterprise Centers of Excellence and scalable operating models across multiple therapeutic areas
• Demonstrated enterprise strategy ownership, including multi-horizon roadmap development and operating model transformation in a regulated environment
• Track record of influencing senior stakeholders and leading through a complex matrix to drive alignment, decisions, and execution across HQ and field teams
• Demonstrated ability to lead hybrid or distributed organizations, including governance, decision rights, and capacity management across centralized and field-enabled models

🏖️ Benefits

• Performance-based cash incentive
• Eligibility for annual equity awards
• Comprehensive benefits package including health, life, and disability insurance
• 401(k) with company contribution and match
• Generous time off package including vacation, personal days, holidays, and other leaves
• Salary range of $236,600 to $439,400 per year

Skills & Technologies

Remote

Degree Required

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Novartis AG

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About Novartis AG

Novartis AG is a Swiss multinational pharmaceutical corporation headquartered in Basel, Switzerland. It researches, develops, manufactures, and markets prescription medicines, generics, biosimilars, and eye-care products. Core therapeutic areas include oncology, neuroscience, immunology, dermatology, and cardiovascular-metabolic diseases. The company operates through Innovative Medicines and Sandoz divisions, with a global network of R&D centers and manufacturing sites.

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