Job Overview
Location
Bogota
Job Type
Full-time
Category
Customer Support
Date Posted
May 8, 2026
Full Job Description
📋 Description
- • As an Ejecutivo de atención al cliente at Anyvan Inc., you will be a frontline warrior delivering exceptional customer support across phone and digital channels like WhatsApp, playing a key role in maintaining the company’s high Trustpilot ratings and customer satisfaction.
- • Your day-to-day responsibilities include managing and resolving customer inquiries efficiently, minimizing wait times, achieving first-contact resolution, escalating complex issues appropriately, and keeping all parties informed until resolution.
- • You’ll join a dynamic, high-energy team of 400 AnyVanners across London, Cape Town, and Bogota, united by a mission to reduce wasted miles in logistics and save 8,520 tonnes of carbon annually through smarter van utilization.
- • In this role, you’ll develop strong communication, problem-solving, and multitasking skills while gaining experience in a fast-paced, tech-driven customer service environment with clear pathways for internal growth and promotion.
🎯 Requirements
- • More than 3 years of experience in customer service within a call center environment
- • Fluency in both spoken and written English and Spanish
- • Minimum typing speed of over 30 words per minute with high accuracy
- • Proficiency in IT packages, especially G-Suite, and digital services
- • Ability to adapt quickly, multitask, and prioritize effectively in a dynamic environment
- • Strong organizational skills and attention to detail
🏖️ Benefits
- • Access to amazing tools and technology to support high-performance work
- • Top-tier training to stay at the top of your game
- • Opportunity to grow within the company, with a focus on promoting from within
- • A fun, high-performing team that loves what they do
- • Shift patterns aligned with Colombia-UK time differences (rotating weekends included)
Skills & Technologies
About Anyvan Inc.
Anyvan is a technology company that operates an online marketplace connecting individuals and businesses with transport providers for moving goods. Their platform facilitates the booking of various transportation services, including furniture moving, equipment transport, and general freight. By leveraging technology, Anyvan aims to streamline the logistics process, offering competitive pricing and efficient delivery solutions. They serve a diverse customer base, from individuals relocating to businesses requiring specialized shipping. The company focuses on providing a user-friendly experience for both customers seeking transport and carriers looking for loads, thereby optimizing the transportation supply chain.
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