Job Overview
Location
Ireland
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 23, 2026
Full Job Description
đź“‹ Description
- • Lead, inspire, and develop a team of Customer Success Managers (CSMs) focused on mid-market to enterprise accounts across the EMEA region, driving accountability, execution, and a high-performance culture through clear KPIs, coaching frameworks, and mentorship to ensure consistent delivery of exceptional customer experiences and business outcomes.
- • Oversee the execution of ClickUp’s Customer Engagement Process (CEP) across your team’s Book of Business, ensuring smooth onboarding and rapid value realization for adoption accounts, identifying and acting on cross-sell, upsell, and new use case opportunities for expansion accounts, and intervening early with risk mitigation plays and save plans for renewal risk accounts using health scores, adoption data, and renewal timelines to dynamically prioritize accounts at scale.
- • Partner closely with Sales, Services, Solutions, and Product teams to deliver seamless customer experiences, act as the voice of the customer internally by surfacing feedback, blockers, and opportunities to inform product roadmaps and company strategy, and lead and participate in internal renewal strategy calls, deal reviews, and executive business reviews (EBRs) to align cross-functional efforts and drive retention and growth.
- • Mentor and develop CSMs at all levels—from onboarding new hires to leveling up seasoned professionals—by fostering a culture of ownership, continuous learning, and data-driven decision-making, while navigating ambiguity, shifting priorities, and fast-changing conditions with poise, urgency, and a results-oriented mindset in a high-growth, fast-paced environment.
- • Build and scale Customer Success processes in a fast-growth environment by leveraging experience with CS tech stacks such as Gainsight, Salesforce, or similar platforms, interpreting customer data and health metrics to drive proactive actions, and contributing to the evolution of ClickUp’s Customer Success function to support hundreds of accounts with precision and impact.
🎯 Requirements
- • 5+ years of experience in Customer Success, with at least 2 years managing high-performing CSM teams in a B2B SaaS environment supporting mid-market to enterprise customers.
- • Proven success executing playbooks across onboarding, renewal, expansion, and churn risk, with strong ability to operate at scale, manage hundreds of accounts, and drive actions using data, health scores, and customer insights.
- • Exceptional prioritization, ownership mindset, and execution horsepower, with comfort operating in ambiguous, high-change environments and strong communication and collaboration skills across multiple stakeholders including Sales, Product, and Executive leadership.
🏖️ Benefits
- • Opportunity to work at a fast-growing, innovative company at the forefront of AI-powered work management, shaping the future of how teams collaborate and productivity is redefined.
- • Access to professional development and mentorship opportunities to grow leadership and strategic impact within a high-performing Customer Success organization.
- • Collaborative, results-driven culture that values ownership, speed, clarity, and results, with a team of doers who thrive on solving complex customer challenges and celebrating wins together.
Skills & Technologies
About Mango Technologies, Inc.
ClickUp is a San Diego-based productivity platform that unifies tasks, documents, goals, chat, and whiteboards in one cloud workspace. Founded in 2017, the company serves individuals, startups, and large enterprises seeking to replace scattered tools with a single, customizable hub. Its feature set includes hierarchical task management, real-time collaboration, time tracking, reporting dashboards, and hundreds of pre-built templates and integrations. ClickUp targets teams in software development, marketing, and operations that need to plan, execute, and monitor work without switching applications.
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