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This position was posted on May 2, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Texas Work at Home
Job Type
Full-time
Category
HR & Recruiting
Date Posted
May 2, 2026
Full Job Description
đź“‹ Description
- • The Senior Advisor, Accredo Communications (Encore) provides targeted strategic and execution support for high-priority customer communication initiatives impacting Accredo Pharmacy, focusing on advising, shaping, and advancing communication capabilities with measurable outcomes in a part-time structure.
- • Day-to-day responsibilities include serving as a senior advisor to product owners and leaders, refining strategy and roadmap inputs, defining business problems and success measures, providing coaching and mentoring to delivery partners, partnering with cross-functional teams to advance communication use cases, and contributing artifacts such as strategy recommendations, journey insights, and readiness assessments.
- • The role is part of Evernorth Health Services, a division of The Cigna Group, which creates pharmacy, care, and benefit solutions to improve health and increase vitality through innovation in prediction, prevention, and treatment of illness.
- • The person can develop deep expertise in Accredo communication journeys, deliver actionable recommendations that improve patient engagement and communication effectiveness, and contribute to measurable improvements in cross-team alignment and health outcomes within the first year.
🎯 Requirements
- • 5+ years of experience in customer communications strategy, digital engagement, or related healthcare/PBM roles, or equivalent combination of education and experience
- • Demonstrated ability to provide senior-level advisory input, recommendations, and decision support for communication or customer experience initiatives
- • Working knowledge of healthcare, PBM, or specialty pharmacy environments; Accredo Pharmacy familiarity strongly preferred
- • Strong written and verbal communication skills, with experience translating complex concepts into clear guidance and artifacts
- • Experience with common collaboration and planning tools (e.g., Jira, Confluence, PowerPoint, Excel)
🏖️ Benefits
- • Part-time structure with initial commitment of approximately 12 hours per week, potential to increase to up to 20 hours per week based on business needs
- • Flexible scheduling within agreed-upon availability windows
- • Work planned in advance with clear deliverables to support efficient use of time
- • Opportunity to contribute to measurable improvements in patient adherence, satisfaction, and health outcomes in specialty pharmacy
- • Open to Cigna Group retirees only, leveraging senior-level expertise in a meaningful advisory role
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About The Cigna Group
The Cigna Group is a global health services company formed in 1982 through the merger of Connecticut General and INA Corporation. It provides medical, dental, disability, life and accident insurance, pharmacy benefit management, and behavioral health services to employers, individuals and government entities. Headquartered in Bloomfield, Connecticut, the company operates in over 30 countries and jurisdictions, serving more than 180 million customer relationships worldwide through its subsidiaries and affiliates.
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