Engagement Associate

Metaview AI Limited

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• As an Engagement Associate at Metaview AI Limited, you will play a pivotal role in helping SMB and mid-market customers successfully adopt and derive value from our AI-powered recruiting platform, directly contributing to customer retention, product-led growth, and the company’s mission to transform hiring through intelligent automation.
• You will be instrumental in scaling our customer engagement model by combining high-touch support with data-driven insights to ensure rapid onboarding, sustained product usage, and proactive issue resolution across a growing base of users.
• Metaview AI Limited is a fast-growing, venture-backed AI company headquartered in San Francisco, founded by former Uber and Palantir leaders, and trusted by innovative companies like Brex, Affirm, Deel, ElevenLabs, and Airtable to revolutionize their recruiting workflows with AI.
• You will collaborate closely with Product, Sales, and Engineering teams to surface customer insights that shape product roadmap and go-to-market strategy, positioning you at the forefront of AI-driven HR technology innovation.
• In this role, you will develop deep expertise in customer success, change management, and AI product adoption while building scalable processes that support thousands of users — accelerating your professional growth in a high-velocity, learning-obsessed culture.
• Onboard like a pro: Deliver high-impact, personalized onboarding experiences for new SMB and mid-market customers, ensuring they achieve quick time-to-value by configuring Metaview to their recruiting workflows and training key stakeholders.
• Drive product adoption at scale: Leverage usage data and behavioral signals to identify engagement opportunities, proactively reach out to customers, and guide them toward unlocking advanced features that maximize ROI.
• Own account health: Monitor key usage metrics and engagement patterns to detect early signs of risk or expansion potential, balancing automated outreach with strategic, higher-touch interventions.
• Solve problems fast: Act as a first responder for customer inquiries and technical issues, troubleshooting effectively and coordinating with engineering and support teams to resolve concerns promptly while maintaining trust.
• Systematize what works: Document successful customer journeys, refine playbooks, and help design scalable processes — such as segmentation models, outreach cadences, and success metrics — that enable efficient scaling across thousands of users.
• Champion the customer voice: Synthesize qualitative and quantitative feedback from customer interactions to surface trends, inform product prioritization, and collaborate with Sales and Marketing to refine messaging and GTM strategy.

🎯 Requirements

• 2+ years of experience in a customer-facing role such as Customer Success, Sales, Consultancy, RevOps, or Account Management
• Proven ability to build rapport quickly and communicate complex ideas clearly and confidently to diverse stakeholders
• Strong analytical mindset with comfort using data to inform customer engagement decisions and track product adoption
• Demonstrated resilience, initiative, and motivation to thrive in a fast-paced, ambiguous startup environment
• Enthusiasm for experimenting, learning quickly, and iterating based on feedback without fear of failure
• Comfort with hybrid work (2–3 days/week in office) and alignment with Metaview’s low-bs, authentic, customer-obsessed brand culture

🏖️ Benefits

• Competitive base salary range of $100,000–$125,000, supplemented by meaningful equity participation
• Access to top-tier talent and a collaborative, high-performance team culture focused on learning and craft
• Opportunity to work at the cutting edge of AI in HR tech, gaining rare expertise in a rapidly evolving field
• Comprehensive benefits package including health, wellness, and professional development support
• Hybrid work model based in San Francisco with flexibility and intentional in-person collaboration

Skills & Technologies

Junior

Hybrid

$100k-125k

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Metaview AI Limited

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About Metaview AI Limited

Metaview AI Limited provides an AI-driven platform that automatically records, transcribes, and summarizes job interviews and recruiting conversations. The system integrates with applicant-tracking and video-conferencing tools to capture structured data, generate concise notes, and surface actionable insights for hiring teams. Headquartered in London and founded in 2018, the company serves recruitment agencies and enterprise talent organizations seeking to reduce administrative overhead, improve interview consistency, and make evidence-based hiring decisions.

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