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Engagement Director (UK)

TetraScience, Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Join TetraScience, the pioneering Scientific Data and AI company, at the forefront of the Scientific AI revolution. We are dedicated to designing and industrializing AI-native scientific data sets, powering a suite of next-generation lab data management solutions that are transforming scientific research and development.
• As the Engagement Director (UK), you will be instrumental in driving our growth and success within the United Kingdom. This pivotal role demands a strategic thinker with a proven track record in client engagement, project delivery, and team leadership within the life sciences or a related scientific industry.
• You will be responsible for building and nurturing strong, long-term relationships with our key clients, understanding their unique scientific challenges, and ensuring TetraScience's solutions are effectively implemented and deliver maximum value.
• This role involves a blend of strategic account management, technical understanding, and a passion for innovation, enabling you to act as a trusted advisor to our clients.
• You will lead a dedicated team of engagement professionals, fostering a collaborative and high-performance culture, and ensuring the successful execution of client projects from inception to completion.
• Your primary focus will be on understanding client needs at a deep level, translating those needs into actionable project plans, and overseeing the delivery of our cutting-edge scientific data solutions.
• You will work closely with our Sales, Product, and Engineering teams to ensure seamless client experiences and to provide valuable market feedback that informs our product roadmap.
• A key aspect of your role will be to identify opportunities for upselling and cross-selling, expanding TetraScience's footprint within existing accounts and contributing directly to revenue growth.
• You will champion the adoption of our platform, educating clients on its capabilities and best practices, and ensuring they achieve their scientific objectives through data-driven insights.
• This position requires a proactive approach to problem-solving, anticipating potential challenges and developing effective mitigation strategies to ensure project success and client satisfaction.
• You will be responsible for managing project timelines, budgets, and resources, ensuring that all engagements are delivered on time, within scope, and to the highest quality standards.
• Developing and maintaining comprehensive project documentation, including statements of work, project plans, status reports, and post-project reviews, will be a critical responsibility.
• You will act as the primary point of contact for clients, addressing their concerns, managing expectations, and ensuring clear and consistent communication throughout the engagement lifecycle.
• The Engagement Director will also play a key role in shaping our engagement methodologies and best practices, contributing to the continuous improvement of our client services.
• You will be expected to stay abreast of the latest trends in scientific research, AI, and data management, bringing this knowledge to bear in your client interactions and strategic planning.
• This role offers a unique opportunity to make a significant impact on the future of scientific discovery by enabling researchers to leverage the power of AI and advanced data analytics.
• You will be a key ambassador for TetraScience, representing our brand and values in all client interactions and industry events.
• The ability to influence stakeholders at all levels, from bench scientists to senior executives, will be crucial for success.
• You will be responsible for defining success metrics for client engagements and tracking progress against these metrics, reporting on key performance indicators to both clients and internal leadership.
• This role requires a deep understanding of the challenges faced by R&D organizations in the life sciences, pharmaceutical, biotechnology, and chemical industries.
• You will be a leader in driving digital transformation within our clients' laboratories, helping them to harness the full potential of their scientific data.
• The Engagement Director will be responsible for managing the overall client relationship, ensuring client retention and fostering opportunities for long-term partnerships.
• You will collaborate with marketing to develop case studies and testimonials that highlight client successes and showcase the value of TetraScience's solutions.
• This role is ideal for an individual who is passionate about science, technology, and driving impactful change in the research landscape.
• You will be empowered to take ownership of your client portfolio, driving strategic initiatives and delivering exceptional outcomes.
• The successful candidate will possess strong leadership qualities, with the ability to inspire and motivate teams to achieve ambitious goals.
• You will contribute to the strategic direction of the company by providing insights from client engagements and market trends.
• This is a remote position within the UK, offering flexibility and the opportunity to work with a dynamic and growing global team.
• We are looking for someone who can thrive in a fast-paced, innovative environment and who is committed to delivering excellence in every aspect of their work.
• You will be a key player in shaping how scientific data is managed and utilized, accelerating the pace of discovery and innovation.

🎯 Requirements

• Proven experience in a client-facing leadership role (e.g., Engagement Director, Senior Project Manager, Account Director) within the life sciences, pharmaceutical, biotechnology, or a related scientific industry.
• Strong understanding of scientific R&D processes, laboratory workflows, and the challenges associated with scientific data management.
• Demonstrated success in managing complex, multi-stakeholder projects from initiation to completion, with a focus on delivering measurable business value.
• Excellent communication, presentation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels, from technical teams to senior executives.
• Strategic thinking and problem-solving abilities, with a proactive approach to identifying and addressing client needs and project risks.
• Experience in managing and mentoring teams, fostering a collaborative and high-performance work environment.
• Familiarity with data management principles, cloud technologies, and the application of AI in scientific research is highly desirable.
• Bachelor's or Master's degree in a relevant scientific field (e.g., Biology, Chemistry, Computer Science, Bioinformatics) or equivalent practical experience.

🏖️ Benefits

• Competitive salary and performance-based bonus structure.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off (PTO) and company holidays.
• Opportunities for professional development and continuous learning, including access to training, conferences, and certifications.
• Remote work flexibility, allowing for a healthy work-life balance.
• Stock options or equity participation in a rapidly growing company.
• Collaborative and innovative work culture with a passionate team dedicated to advancing scientific discovery.

Skills & Technologies

Remote

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TetraScience, Inc.

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About TetraScience, Inc.

TetraScience is a cloud-based data platform designed for the life sciences industry. It offers a unified solution for managing and analyzing scientific data generated from various laboratory instruments and sources. The platform aims to accelerate scientific discovery and innovation by providing a centralized, secure, and scalable environment for data integration, storage, and analysis. TetraScience's technology helps organizations overcome data silos, improve data quality, and enable advanced analytics, ultimately supporting research and development efforts in pharmaceuticals, biotechnology, and other scientific fields.

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