Engagement Manager

📋 Description

• • As an Engagement Manager at Replicant AI Inc., you will be a key driver of customer deployment success, ensuring that AI-powered contact center automation solutions are implemented effectively and deliver measurable value.
• • You will collaborate with internal teams and business partners to provide expert guidance on Replicant solutions, staff projects with appropriate resources, help shape implementation methodologies, and serve as the primary point of contact for customers throughout their deployment lifecycle.
• • Replicant is a fast-growing leader in Contact Center Automation, leveraging Large Language Models to transform customer service interactions across voice, messaging, and digital channels for Fortune 500 clients, processing millions of AI calls monthly.
• • In this role, you will develop deep expertise in enterprise AI deployments, strengthen your stakeholder management and project leadership skills, and contribute to scaling a high-impact Services team in a dynamic, innovative environment.