Engagement Manager (Expert Data Services)

Officehours Inc.

Job Overview

Location

San Francisco, NYC

Job Type

Full-time

Full Job Description

📋 Description

• Own a book of business with full accountability for revenue, margin, retention, and expansion within the Expert Data Services division.
• Lead end-to-end creation and delivery of advanced AI model training datasets specifically for healthcare and clinical domains, ensuring alignment with customer specifications and regulatory standards.
• Serve as the primary point of contact and trusted execution partner for foundation model companies, leading life sciences organizations, and research labs.
• Coordinate and manage distributed teams of clinical and life sciences experts across geographies to ensure timely, high-quality dataset production.
• Maintain and enforce rigorous quality control protocols and standardized guidelines to uphold data integrity in regulated environments.
• Support deal scoping, pricing strategies, and contract expansions in close partnership with senior leadership and commercial teams.
• Drive continuous improvement of operational systems to increase speed, consistency, and scalability of AI data annotation and model improvement workflows.
• Deliver projects with precision and urgency, balancing competing priorities while meeting demanding technical customer expectations.
• Act as a bridge between technical customers and internal operational teams, translating complex requirements into actionable execution plans.
• Communicate clearly and structurally with both technical and non-technical stakeholders, ensuring alignment across all project phases.
• Operate independently with a high sense of ownership, accountability, and urgency, managing multiple simultaneous projects without oversight.
• Contribute to customer retention and growth by proactively identifying expansion opportunities based on project performance and client needs.
• Improve client satisfaction through consistent delivery, transparent communication, and responsiveness to evolving project requirements.
• Participate in strategic planning sessions to align project execution with broader company goals and commercial objectives.
• Document processes, track key performance metrics, and report on project health to internal leadership and external stakeholders.
• Adapt quickly to changing project scopes, regulatory requirements, and customer priorities in fast-moving AI and life sciences environments.
• Contribute to building scalable operational frameworks that support the company’s hyper-growth trajectory and global expansion.
• Represent Officehours as a professional and reliable partner in high-stakes engagements involving sensitive clinical and proprietary data.
• Participate in onboarding and training new experts and operational staff to maintain quality and consistency across all projects.
• Ensure compliance with all applicable data privacy and research ethics standards in project execution.
• Collaborate cross-functionally with product, engineering, and compliance teams to enhance platform capabilities and customer experience.
• Track and analyze project outcomes to inform future pricing, staffing, and operational decisions.
• Maintain detailed records of client interactions, project milestones, and deliverables for internal reporting and audit readiness.
• Demonstrate a strong commitment to quality, even under tight deadlines, with an emphasis on accuracy and reproducibility in AI training data.
• Contribute to a culture of innovation and operational excellence within the Expert Data Services team.

🎯 Requirements

• 2–4 years owning outcomes in operations, consulting, strategy, or client-facing roles
• Strong executor who enjoys owning complex projects end-to-end
• Comfortable working with demanding, technical customers
• Detail-oriented and quality-focused, especially in regulated environments
• Clear, structured communicator across technical and non-technical audiences
• Able to operate independently with accountability and urgency

🏖️ Benefits

• Competitive salary and equity
• Medical, dental, and vision coverage
• 401(k)
• Monthly wellness and fitness stipend
• Paid time off policy, along with company holidays
• Annual company off-sites (Tahoe, Mendocino, Mexico City, San Diego, Park City)
• Parent-friendly policies, remote flexibility, and paid family leave

Skills & Technologies

Remote

$100k-140k

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Officehours Inc.

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About Officehours Inc.

Officehours is an online platform that connects professionals and students with experts for 1-on-1 video consultations, enabling quick access to advice, mentorship, and guidance across business, technology, and career topics. Users schedule brief sessions with screened advisors, facilitating knowledge sharing and professional development.

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