Job Overview
Location
London
Job Type
Full-time
Category
Sales
Date Posted
June 16, 2026
Full Job Description
đź“‹ Description
- • Lead enterprise account strategy for major brands and retailers across the UK and Europe, driving long-term revenue growth and customer retention through strategic relationship management.
- • Serve as the primary point of contact for C-suite and senior decision-makers at enterprise clients, building trust and aligning Bazaarvoice’s solutions with their business objectives around consumer engagement and user-generated content.
- • Collaborate with cross-functional teams including product, engineering, data analytics, and customer success to deliver tailored solutions that leverage Bazaarvoice’s global network for syndicating consumer feedback across retail, social, and search platforms.
- • Develop and execute account plans that increase adoption of Bazaarvoice’s enterprise technology, including real-time dashboards and insights tools designed to transform consumer feedback into actionable business intelligence.
- • Identify expansion opportunities within existing enterprise accounts by uncovering new use cases for user-generated content, such as product innovation, brand storytelling, and customer loyalty programs.
- • Partner with sales, marketing, and professional services teams to ensure seamless onboarding, adoption, and optimization of Bazaarvoice’s platform for enterprise clients.
- • Maintain deep understanding of client industries—including retail, CPG, and electronics—to provide consultative guidance on how consumer insights can drive sales, improve product development, and enhance brand trust.
- • Represent Bazaarvoice at industry events, client meetings, and executive briefings to reinforce the company’s position as a leader in smart shopping experiences and consumer-driven commerce.
- • Monitor client health metrics and proactively address risks to ensure high retention rates and maximize customer lifetime value.
- • Translate client feedback into product and feature enhancement recommendations for internal teams to improve platform functionality and market competitiveness.
- • Manage and mentor a team of account managers and customer success professionals, fostering a high-performance culture focused on client outcomes and revenue growth.
- • Ensure all client engagements adhere to Bazaarvoice’s global standards for data privacy, content integrity, and ethical use of user-generated content.
- • Deliver quarterly business reviews and executive summaries to clients, demonstrating measurable impact on key metrics such as conversion rates, customer loyalty, and average order value.
- • Stay current on market trends in e-commerce, digital marketing, and consumer behavior to position Bazaarvoice as a strategic advisor rather than just a vendor.
🎯 Requirements
- • Proven track record of managing enterprise-level accounts with multi-million dollar revenue potential
- • Demonstrated success in selling complex SaaS or technology solutions to retail, CPG, or e-commerce brands
- • Strong ability to build and maintain relationships with C-suite executives and cross-functional stakeholders
- • Experience leading and mentoring account teams in a global, matrixed organization
🏖️ Benefits
- • Competitive base salary with performance-based bonus structure
- • Comprehensive health, dental, and vision insurance
- • Generous paid time off and flexible working arrangements
- • Professional development stipend for conferences and training
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Bazaarvoice, Inc.
Bazaarvoice is a global leader in enterprise software that helps brands and retailers provide authentic customer experiences. Their comprehensive suite of solutions enables businesses to harness the power of user-generated content (UGC) across the entire customer journey. This includes collecting and displaying product reviews, ratings, Q&A, and social media content. Bazaarvoice's platform helps brands improve conversion rates, increase average order value, and build stronger customer loyalty by leveraging the trust and influence of peer-to-peer recommendations. They serve a wide range of industries, empowering companies to connect with their customers through genuine feedback and social proof.
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