Enterprise Account Executive

Incident Technologies, Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• Enterprise Account Executive at Incident Technologies, Inc. plays a pivotal role in driving revenue growth by selling the company’s AI-powered incident response platform to large enterprises, directly contributing to market expansion and customer success in high-stakes technical environments.
• The role is critical to scaling the business in a competitive SaaS landscape, where the Executive will help establish incident.io as the standard for enterprise-grade incident management, leveraging strong product-market fit and backing from top-tier VCs to capture untapped opportunities.
• Day-to-day responsibilities include identifying and sourcing new enterprise opportunities through strategic outreach, managing full sales cycles from initial contact to close, and consistently exceeding quarterly and annual revenue targets by navigating complex, multi-stakeholder deals.
• The Executive will deliver tailored, high-impact product demonstrations to C-level executives, technical leaders (including Engineers and CTOs), and procurement teams, translating technical capabilities into business value while gathering actionable feedback to inform product development.
• Collaboration with marketing, product, and customer success teams is essential to refine messaging, align on go-to-market strategies, and ensure seamless handoff post-sale to drive adoption and expansion.
• The role involves actively contributing to the evolution of the sales playbook by testing new approaches, sharing best practices, and challenging existing processes to improve efficiency and effectiveness in a fast-moving startup environment.
• Building and maintaining long-term relationships with key accounts is a core focus, with an emphasis on becoming a trusted advisor who anticipates customer needs and drives retention and expansion opportunities.
• The Enterprise Sales team at Incident Technologies is a high-performing, mission-driven group of seasoned SaaS professionals who treat sales as a strategic function—combining deep product knowledge with consultative selling to solve real customer problems.
• The company culture emphasizes innovation, customer obsession, and operational excellence, with a strong belief that selling is not just a transaction but a partnership that enables engineering and product teams to build better systems.
• Incident Technologies has demonstrated strong traction, serving over 1,500 companies including industry leaders like Netflix, Airbnb, and Block, and processing over 500,000 incidents monthly—providing the Executive with a proven product and compelling narrative to sell.
• The individual in this role will have the opportunity to grow alongside a rapidly scaling organization, developing expertise in enterprise SaaS sales, technical stakeholder engagement, and category creation in the emerging AI incident response space.
• Success in this position can lead to accelerated career progression, increased responsibility, and the chance to shape the future of how enterprises manage critical system reliability—making a tangible impact on global digital infrastructure.

🎯 Requirements

• Proven track record of closing new B2B SaaS deals at the enterprise level, specifically $100K+ ACV contracts, with experience selling to technical buyers such as Engineers, CTOs, and IT leadership.
• Demonstrated ability to manage complex, multi-threaded sales cycles involving multiple decision-makers and stakeholders across Engineering, Product, Security, and Executive teams.
• Strong hunter mentality with a history of creative prospecting, persistent outreach, and resilience in overcoming objections and rejection to drive pipeline and close deals.
• Comfort operating in ambiguous, fast-paced startup environments with high autonomy, leveraging data, customer success stories, and deep product knowledge to articulate value and influence buying decisions.
• Excellent communication and presentation skills, with the ability to tailor messaging for both technical and executive audiences and run compelling, insight-driven product demonstrations.

🏖️ Benefits

• Market-leading private medical insurance to support employee health and well-being.
• Generous parental leave policy to support work-life balance during major life events.
• First Friday of the month off, providing regular extended weekends for rest and recharge.
• Competitive salary combined with equity participation, aligning employee success with company growth.
• Remote working flexibility and a personal development budget to support continuous learning and career advancement.

Skills & Technologies

Remote

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Incident Technologies, Inc.

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About Incident Technologies, Inc.

Incident Technologies provides a cloud platform that consolidates alerts, on-call scheduling, incident response workflows, and status communication into one tool. Teams connect monitoring sources, define escalation rules, and automate runbooks to reduce mean time to resolution. The service integrates with Slack, PagerDuty, GitHub, and observability suites, offering real-time collaboration, stakeholder updates, and post-mortem analytics. Founded by ex-Uber and Stripe engineers, the company targets DevOps and SRE groups seeking faster incident handling without juggling multiple tools.

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