Enterprise Account Manager

📋 Description

• • **Join Adyen: The Financial Technology Platform of Choice**
• • Adyen is at the forefront of financial technology, providing a unified payments, data, and financial products solution for global giants like Meta, Uber, H&M, and Microsoft. Our mission is to engineer ambition, empowering businesses to achieve their goals faster through innovative and ethical solutions. We foster an environment where ambitious individuals can thrive, tackle unique technical challenges at scale, and grow their careers with robust support and a collaborative culture.
• • **The Vital Role of Account Management at Adyen**
• • Our Account Management team is the engine driving Adyen's growth and brand expansion worldwide. As an Enterprise Account Manager, you will be instrumental in nurturing relationships with some of the world's most innovative international merchants across diverse industries and channels. This role offers a unique opportunity to engage in cross-functional initiatives and projects within a fast-paced, highly entrepreneurial setting, granting you significant autonomy. You will develop deep expertise in the global payments landscape and continuously enhance your skills through our dedicated AM Academy, ensuring you are always at the cutting edge of the industry.
• • **Your Mission as an Enterprise Account Manager**
• • We are seeking a proactive, adaptable, and strategic thinker with a hands-on mentality to join our dynamic team in Warsaw. You will be the trusted advisor for our enterprise clients, helping them navigate the complexities of the payments world and unlock new avenues for growth. Your primary focus will be on delivering an unparalleled customer experience, identifying strategic commercial opportunities, and fostering mutual success for both Adyen and our valued partners. This role demands a self-motivated individual with a resourceful and commercial approach, capable of translating complex payment challenges into actionable growth strategies.
• • **Key Responsibilities and Impact**
• • As an Enterprise Account Manager, your responsibilities will be multifaceted and impactful:
• • **Relationship Management Excellence:** Cultivate and deepen robust relationships with key stakeholders within client organizations. Master the art of navigating complex corporate structures to align the right internal and external resources. Build and maintain a strong global network within Adyen, fostering seamless collaboration across diverse cultures and time zones to ensure client success.
• • **Commercial Growth and Strategy:** Drive strategic commercial discussions with enterprise clients, ensuring alignment with their business objectives and Adyen's strategic and financial targets. Proactively identify and pursue expansion opportunities within existing accounts, including the introduction of new, value-adding Adyen products and services.
• • **Strategic Payment Consultation:** Serve as the primary human interface for Adyen's sophisticated payment solutions. Provide expert guidance, education, and strategic insights on the global payments landscape. Position Adyen as an indispensable, trusted partner by leveraging data-driven storytelling to articulate value and drive informed decision-making.
• • **Project Leadership and Execution:** Take ownership of short-term and long-term projects that span multiple accounts and departments. Effectively prioritize tasks, manage varying timelines, and coordinate efforts across diverse teams to ensure successful project completion and client satisfaction.
• • **Internal Advocacy and Feedback Loop:** Act as the dedicated voice and champion for your clients within Adyen. Gather, synthesize, and relay crucial customer feedback to internal product, sales, and engineering teams, ensuring that client needs and market insights directly influence Adyen's strategic direction and product development.
• • **Client Success and Value Realization:** Continuously monitor client performance and satisfaction, proactively identifying areas for improvement and opportunities to further enhance the value they derive from Adyen's platform. Develop and deliver insightful business reviews that showcase client progress and outline future growth strategies.
• • **Cross-functional Collaboration:** Work closely with Sales, Product, Engineering, and Support teams to ensure a cohesive and exceptional client experience. Facilitate smooth onboarding processes and ongoing support, acting as a bridge between client needs and Adyen's capabilities.
• • **Market Intelligence:** Stay abreast of industry trends, competitive landscapes, and emerging payment technologies. Use this knowledge to provide strategic advice to clients and identify new business opportunities for Adyen.
• • **What Success Looks Like**
• • Success in this role is defined by your ability to build lasting, trust-based relationships, drive significant commercial growth for both Adyen and your clients, and position Adyen as the leading financial technology partner. You will be recognized for your strategic thinking, your ability to translate complex data into clear insights, and your collaborative approach to problem-solving. Your contributions will directly impact the success of Adyen's largest and most influential clients, solidifying our market leadership.