Enterprise Account Manager (Client-Facing | Enterprise-Level Experience Required)

Hangar Aviation Technologies, Inc.

Job Overview

Location

South Africa - Johannesburg

Job Type

Contract

Full Job Description

📋 Description

• Hangar Aviation Technologies, Inc. is partnering with a dynamic client seeking a highly polished and experienced Enterprise Account Manager to join their remote team. This pivotal role is designed for a seasoned professional who thrives in a client-facing capacity, possesses a strong understanding of executive-level communication, and excels at building and nurturing long-term relationships with high-value enterprise accounts. As a trusted partner, you will be instrumental in ensuring client retention, driving expansion opportunities, and delivering a consistently premium, high-touch client experience. Your ability to represent the brand with unwavering credibility and professionalism, particularly in a video-heavy remote environment, will be paramount to your success.
• In this role, you will serve as the primary point of contact for a portfolio of enterprise-level client accounts. This involves proactively managing all aspects of the client relationship, from initial onboarding through ongoing engagement and strategic development. Your core responsibility will be to foster deep, enduring partnerships, with a keen focus on maximizing client retention and identifying avenues for account expansion. This requires a strategic mindset, an understanding of client business objectives, and the ability to anticipate and address client needs before they arise.
• A significant component of this position involves leading virtual client meetings, comprehensive reviews, and impactful presentations. You will be expected to confidently engage with senior stakeholders and executive-level decision-makers, articulating value, sharing insights, and driving strategic discussions. Your on-camera presence and communication skills will be critical in conveying confidence, expertise, and a commitment to client success. This is not just about managing accounts; it's about becoming an indispensable advisor and advocate for your clients within the organization.
• You will play a proactive role in identifying and capitalizing on upsell and cross-sell opportunities within your existing accounts. This requires a deep understanding of the client's business, their current usage of the client's services, and their evolving needs. By acting as a trusted advisor, you will gain insights into client goals, operational challenges, and key success metrics. This knowledge will empower you to recommend tailored solutions that enhance client value and drive mutual growth. Your ability to connect the client's challenges with the client's offerings will be a key differentiator.
• Collaboration is essential for success in this role. You will work closely with various internal teams, including sales, support, product, and delivery, to ensure seamless service delivery and exceptional client satisfaction. This cross-functional teamwork is vital for resolving client issues, implementing new solutions, and maintaining a cohesive and positive client experience. Your role acts as a crucial bridge between the client and the internal operations of the company.
• Meticulous record-keeping and reporting are also key responsibilities. You will be responsible for maintaining accurate and up-to-date account documentation, developing reliable forecasts for account growth and revenue, and providing regular reporting on key account health metrics within CRM systems. This ensures transparency, facilitates strategic planning, and allows for effective management of the client portfolio. Proficiency with CRM platforms is therefore a fundamental requirement.
• This is a fully remote position, requiring a high degree of self-motivation, reliability, and the ability to work independently. You must be comfortable and adept at using a range of remote collaboration tools, including video conferencing, instant messaging, and cloud-based productivity suites. Experience working with US or UK-based companies is highly desirable, as it indicates an understanding of the business cultures and communication styles prevalent in these markets. The role demands a professional who can effectively manage their time and workload without direct supervision, ensuring consistent performance and client engagement.
• Ultimately, this role is about building and sustaining robust, profitable relationships with Hangar Aviation Technologies, Inc.'s most important clients. It requires a blend of strategic thinking, exceptional communication skills, a client-centric approach, and the ability to navigate complex organizational structures. If you are a results-oriented professional with a passion for client success and a proven track record in enterprise account management, this is an exceptional opportunity to advance your career in a remote, growth-oriented environment.

🎯 Requirements

• Proven experience as an Account Manager with a strong track record of managing enterprise or high-value client accounts.
• Demonstrated success in managing long-term, client-facing relationships at a senior or executive level.
• Prior remote work experience is essential, including fluency with remote collaboration tools (e.g., Slack, Zoom, Google Workspace, CRM platforms); experience working with US or UK-based companies is highly preferred.
• Exceptional verbal communication skills with a confident, professional, and engaging on-camera presence, suitable for executive-level interactions.

🏖️ Benefits

• Competitive compensation package.
• Opportunity to work with fast-growing global companies.
• Long-term, remote career opportunities.
• Professional development and growth potential.

Skills & Technologies

Design

Remote

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Hangar Aviation Technologies, Inc.

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About Hangar Aviation Technologies, Inc.

Provider of an online platform that connects aircraft owners and operators with certified pilots and instructors for on-demand charter, rental, training and ferry flights. The marketplace vets pilots, manages scheduling, payment and insurance, giving owners access to qualified crew while enabling pilots to find work across piston, turboprop and jet aircraft nationwide. Based in Austin, Texas, the company serves private owners, flight schools, charter operators and corporate flight departments seeking flexible pilot staffing solutions.

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