Job Overview
Location
London, UK
Job Type
Full-time
Category
Customer Success
Date Posted
May 16, 2026
Full Job Description
đź“‹ Description
- • Own and manage a portfolio of enterprise employer accounts across EMEA, driving renewals, upsells, and cross-sells to ensure commercial growth and retention.
- • Build and maintain trusted advisory relationships with senior executives at employer organizations, becoming their go-to partner for early talent strategy and recruitment technology.
- • Conduct in-depth account analysis to tailor Handshake’s value proposition to each customer’s unique hiring challenges, avoiding generic pitches and focusing on real business outcomes.
- • Use data to craft compelling narratives that inform customer conversations and internal product development, translating metrics into actionable insights.
- • Synthesize feedback from enterprise clients and surface key insights to influence product roadmap, go-to-market strategy, and customer success initiatives.
- • Collaborate cross-functionally with Sales, Support, Marketing, Insights, and Product teams to deliver cohesive, high-impact experiences for employer partners.
- • Operate autonomously to manage a large, complex book of accounts, maintaining full visibility into the status, risk, and opportunity of each account at all times.
- • Drive customer adoption and value realization by guiding recruiting teams through platform usage, onboarding, and strategic implementation of Handshake’s tools.
- • Proactively identify expansion opportunities within existing accounts and lead commercial conversations to unlock additional revenue streams.
- • Prevent churn by anticipating customer needs, addressing concerns before escalation, and delivering consistent, high-quality service throughout the customer lifecycle.
- • Serve as a strategic partner to customers, not just a vendor contact, helping them evolve their early talent programs in alignment with Handshake’s global product capabilities.
- • Contribute to shaping the EMEA customer success playbook as Handshake consolidates its US and Europe platforms into a single global product.
- • Deliver on commercial KPIs including Net Revenue Retention (NRR), expansion rates, and renewal rates, with accountability for measurable outcomes.
- • Meet every customer in your book within 90 days, assess renewal risk, and establish trust with both clients and internal stakeholders.
- • Travel to the office on Mondays (hybrid model), with remote work on other days; occasional travel to client sites or company offsites may be required.
- • Represent Handshake at industry events or customer workshops as needed, reinforcing brand authority and thought leadership in early talent acquisition.
- • Maintain detailed CRM records and reporting to ensure accurate forecasting, pipeline visibility, and internal alignment.
🎯 Requirements
- • Background in early talent, campus recruiting, or HR/recruiting tech (non-negotiable)
- • 4+ years in Customer Success or Account Management, managing enterprise accounts
- • Proven track record owning renewals, upsells, expansion, and churn prevention
- • Confident in communicating with and influencing senior stakeholders and executives
- • Data-literate: able to extract insights from data to drive decisions and customer conversations
- • Highly organized with ability to independently manage a large, complex account portfolio
🏖️ Benefits
- • Equity and ownership in a fast-growing company
- • 16 weeks of paid parental leave for birth-giving parents; 10 weeks for non-birth-giving parents
- • Comprehensive medical, dental, and vision coverage including LGBTQ+ benefits, plus mental health and counseling support
- • Annual £1,500 learning & development stipend for skills and career growth
Skills & Technologies
Go
Remote
About Handshake Technologies, Inc.
Handshake Technologies provides a cloud-based career-services platform that connects university students, recent graduates, and employers. The software enables institutions to manage job postings, career fairs, on-campus interviews, and employer relations while giving students tools to discover internships and entry-level roles and giving employers access to early-career talent across a network of partner colleges and universities.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
