Enterprise Account Manager - Retail

WorkWhile Inc.

Job Overview

Location

Remote (US)

Job Type

Full-time

Full Job Description

📋 Description

• Enterprise Account Manager - Retail at WorkWhile Inc. is a strategic role focused on building and maintaining long-term relationships with retail clients to ensure reliable workforce solutions during peak seasons, inventory cycles, and high-volume periods, directly supporting the company’s mission to stabilize income and improve lives for hourly workers while disrupting the $650B staffing market.
• The role serves as the primary point of contact for retail clients, driving satisfaction, retention, and growth by aligning WorkWhile’s workforce solutions with clients’ operational goals, especially in fast-paced, demand-driven retail environments.
• Serve as the lead point of contact for all account management matters for retail clients, including staffing planning, escalations, and ongoing strategy
• Build and maintain strong, long-lasting relationships with senior-level operations roles, store operations managers, district managers, HR leaders, and other key stakeholders
• Develop a deep understanding of each client's retail environment - including seasonal hiring surges, inventory events, store openings, and customer traffic patterns - to proactively meet their workforce needs
• Maintain and grow client contracts, identifying upsell and expansion opportunities across store locations, regions, or new job categories
• Develop trusted advisor relationships with key retail accounts, aligning WorkWhile's solutions to their operational goals and labor challenges
• Ensure timely and successful fulfillment of shifts and workforce solutions in line with client expectations and SLAs
• Communicate the progress of weekly, monthly, and quarterly workforce initiatives clearly to both internal teams and retail client stakeholders
• Forecast and track key account metrics including fill rates, worker performance, client satisfaction scores, and revenue growth
• Prepare regular account health reports and business reviews tailored to retail operations leadership
• Collaborate with the Sales team to identify growth opportunities within existing retail accounts and expand WorkWhile's presence across new store locations or banners
• Partner with Ops teams to ensure worker supply meets retail client demand, especially during peak periods (holidays, back-to-school, etc.)
• Assist with challenging client requests or issue escalations, providing quick and effective resolutions to minimize operational disruption
• WorkWhile is a mission-driven company backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, dedicated to transforming the hourly workforce landscape by matching quality workers with shifts that fit their skills, location, and life, while providing benefits like next-day pay, free telehealth, and financial services.
• The Retail vertical pod focuses exclusively on serving retail clients — from big-box and grocery to specialty and e-commerce fulfillment — requiring deep industry knowledge and agility to respond to dynamic labor demands in high-volume, shift-based environments.
• In this role, you will develop expertise in enterprise account management within the retail and workforce solutions sectors, sharpen your strategic advisory skills with C-suite and operations leaders, and gain measurable impact on client retention, revenue growth, and workforce stability — positioning you for advancement into senior leadership or specialized industry roles.

🎯 Requirements

• 7-10 years of account management experience, with 3-5 years at the enterprise level, preferably in retail, staffing, or workforce solutions
• Proven ability to build and maintain relationships with senior retail stakeholders, including store managers, district managers, HR leaders, and VP-level executives
• Strong understanding of retail operations, labor dynamics, and shift-based staffing challenges in high-volume environments
• Experience managing multi-location or enterprise retail accounts
• Solid experience with CRM software (Salesforce or similar) and Google Suite
• Track record of delivering client-focused solutions and hitting retention and growth targets
• Excellent listening, negotiation, presentation, verbal, and written communication skills
• Undergraduate degree preferred

🏖️ Benefits

• Remote work culture for GTM teams with office hubs in SF, NY & Toronto
• Medical, dental, & vision coverage
• Flexible time off
• 401(k) with employer match
• WFH stipend to support home office needs
• In-person company off-sites
• Commission eligibility and stock options as part of long-term incentive program

Skills & Technologies

Remote

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WorkWhile Inc.

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About WorkWhile Inc.

WorkWhile is a labor marketplace that uses predictive algorithms to match hourly workers with shifts offered by logistics, warehousing, hospitality, and retail employers across the United States. The platform vets applicants through background checks and skills assessments, then schedules them for shifts that fit their availability and pay preferences. Employers access a pool of pre-qualified workers on demand, while workers gain flexible hours, next-day pay, and benefits such as telemedicine and gas discounts. Founded in 2019, WorkWhile operates primarily in California and Texas, facilitating thousands of daily shift placements for both national brands and local businesses.

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