Enterprise Customer Success Manager

📋 Description

• • As an Enterprise Customer Success Manager at Leap Tools Inc., you will manage the customer lifecycle for the company’s largest clients, ensuring their success with the Roomvo Platform—a cutting-edge technology that lets users preview products in their own space before purchase. This role is critical to driving retention, expansion, and customer health for Fortune 500 and enterprise clients across 80+ countries, directly contributing to Leap Tools’ mission of building an iconic global tech company in the interior décor industry.
• • Day to day, you will act as a trusted advisor to enterprise customers by listening closely, asking perceptive questions, and uncovering their needs; maintain impeccable records in Customer Success software; engage routinely with customers to assess priorities and identify expansion opportunities; serve as a key voice of enterprise customers to internal teams including Product, Sales, and Leadership; mentor other Customer Success team members; and advocate for customer feedback by documenting requests and issues to drive product and service improvements.
• • Leap Tools is a remote-first, fast-growing tech company recognized by Deloitte as one of Canada’s fastest-growing technology firms for multiple years. The company builds innovative solutions for the interior décor industry, serving clients ranging from Home Depot to local retailers, and fosters a culture of ownership, curiosity, urgency, and detail-oriented execution. Employees enjoy flexibility to work from anywhere in the world for up to three months, a parental leave program, work-from-home stipend, and birthday holidays.
• • In this role, you will develop deep expertise in enterprise SaaS customer success, strengthen your ability to engage C-suite executives, master technical product knowledge to become a trusted advisor, and grow your impact by mentoring peers and influencing product strategy through customer insights—positioning you for leadership growth within a scaling, mission-driven organization.