Job Overview
Location
New York, United States
Job Type
Full-time
Category
Customer Success
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • As an Enterprise Customer Success Manager at Elliptic Enterprises Limited, you will champion uncovering and developing new commercial opportunities within the existing customer base, driving profitable annual contract revenue contribution and increased market share from the Elliptic solution and service portfolio.
- • You will manage a nominated list of enterprise customers throughout their lifecycle—from onboarding to renewal and expansion—serving as the main point of contact internally and externally, analyzing utilization data to assess renewal risk, and proactively mitigating risks while identifying upsell and cross-sell opportunities.
- • You will join Elliptic’s global Commercial team, working in partnership with the Customer Success team to manage the upsell sales cycle, including opportunity identification, qualification, negotiation, custom proposal development, and closing deals to achieve >100% net account retention for named accounts.
- • In this role, you will build strategic customer account plans, conduct QBRs and product demos, negotiate terms and renewals, and exceed quarterly and annual quotas, all while working in a fast-paced, innovative environment focused on the payment and crypto industries.
🎯 Requirements
- • 5+ years of Account Management experience selling SaaS solutions
- • Payments and/or crypto experience
- • Familiarity with compliance workflows
- • Experience working with customers distributed across multiple countries/states
- • Demonstrated track record of success and quota overachievement (top 10% performer at last company)
- • Ability to analyze customer usage and engagement data to identify trends and opportunities for additional services
🏖️ Benefits
- • Hybrid working: Option to work from almost anywhere for up to 90 days per year
- • Remote Work Budget: $650 to set up your home office space
- • L&D Budget: $1,000 annual Learning & Development budget for agreed-upon growth activities
- • 25 days of annual leave + 8 US Public Holidays, plus Birthday Leave (extra day off)
- • Enhanced Parental Leave: 16 weeks fully-paid leave for eligible employees regardless of gender or adoption/birth status
- • Comprehensive medical, dental, and vision coverage with generous premium contributions, 401k company match, and full access to Spill mental health support
Skills & Technologies
About Elliptic Enterprises Limited
Elliptic is a global leader in crypto-asset risk management. The company provides a comprehensive suite of tools and services designed to help businesses, regulators, and law enforcement agencies understand and manage the risks associated with cryptocurrencies. Their technology analyzes blockchain data to detect illicit activity, identify high-risk transactions, and ensure compliance with anti-money laundering (AML) and counter-terrorist financing (CTF) regulations. Elliptic's solutions are used by financial institutions, exchanges, and governments worldwide to protect against financial crime, enhance security, and foster the safe adoption of digital assets.
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