Job Overview
Location
Toronto, Canada
Job Type
Full-time
Category
Customer Success
Date Posted
April 23, 2026
Full Job Description
đź“‹ Description
- • As an Enterprise Customer Success Manager at Workato, you will serve as a trusted advisor and advocate for enterprise customers, ensuring their success through rapid adoption of the Workato Agentic Orchestration Platform and driving value realization across business functions.
- • You will own a portfolio of enterprise accounts, develop strategic relationships with senior executives, create joint success plans, monitor outcomes, and act as the primary point of escalation for customer issues while collaborating with internal teams including Sales, Product, and Professional Services.
- • Workato is a leader in enterprise integration and automation, trusted by 50% of the Fortune 500, recognized by Forbes’ Cloud 100 and Deloitte Tech Fast 500, and ranked #1 for remote work by Quartz, offering a flexible, trust-oriented culture that values innovation and ownership.
- • In this role, you will deepen your expertise in enterprise SaaS, digital transformation, and customer success strategy, while developing leadership skills in stakeholder management, revenue growth, and process innovation within a high-growth, globally recognized technology company.
🎯 Requirements
- • BS or equivalent education
- • 7+ years of professional experience in consulting, customer success, client relationship, or technical account management with a proven track record in driving adoption, retention, and satisfaction across enterprise accounts ($200k+ ARR to multi-million)
- • Experience in integration and/or business automation, with familiarity in HR, Finance, Marketing, Sales, or post-sales functions
- • Strong written and oral communication skills to engage both technical and C-level stakeholders
- • Ability to navigate ambiguity, build consensus, and work with urgency to deliver customer outcomes
- • Comfort with revenue targets, customer empathy, and passion for automation-driven business value
🏖️ Benefits
- • Flexible, trust-oriented culture that empowers ownership and innovation
- • Recognition as a top workplace: Forbes’ Cloud 100, Deloitte Tech Fast 500, and #1 for remote work (Quartz)
- • Opportunity to work with 50% of the Fortune 500 on cutting-edge AI and automation initiatives
- • Comprehensive benefits supporting work-life balance and professional growth
- • Exposure to cross-functional collaboration with Sales, Product, Professional Services, and Marketing teams
- • Clear path to impact through ownership of strategic accounts and contribution to CS practice evolution
Skills & Technologies
About Workato, Inc.
Workato provides low-code/no-code enterprise automation and integration software that connects applications, data, and business processes across cloud and on-premises systems. Its platform offers pre-built connectors, recipes, and AI-powered workflow orchestration for finance, HR, IT, sales, support, and marketing functions. The company enables organizations to automate tasks without extensive coding, reducing manual effort and accelerating digital transformation initiatives. Workato serves mid-market to large enterprises worldwide through a subscription-based SaaS model, emphasizing security, governance, and scalability for complex integrations.
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