Job Overview
Location
Remote - USA
Job Type
Full-time
Category
Customer Success
Date Posted
July 1, 2026
Full Job Description
đź“‹ Description
- • As an Enterprise Customer Success Manager at Pluralsight, you will be a strategic growth partner responsible for engaging, retaining, and enabling enterprise customers to fully utilize the platform and achieve their desired business outcomes, directly impacting gross and net retention targets.
- • You will drive forward Pluralsight’s Client Engagement Model by taking full ownership of your customer portfolio from onboarding through renewal, proactively anticipating needs, mitigating risks, and positioning accounts for expansion while building trusted adviser relationships with senior technology leaders.
- • You will join a mission-driven, inclusive, and learning-focused team at Pluralsight, a leading technology upskilling platform serving thousands of organizations globally in areas like AI, cloud, cybersecurity, and software development, where collaboration and flexibility are blended across remote and hybrid work.
- • In this role, you will deepen your expertise in customer health analytics, technical enablement, and strategic account planning, mastering tools like Gainsight and Salesforce to translate data into actionable insights that drive customer success and professional growth.
🎯 Requirements
- • Minimum of 5 years of related experience or 3+ years with an advanced degree
- • Experience in progressive customer success, sales, professional services, consulting, technical enablement, or learning & development
- • Experience supporting global enterprise customers on both SaaS and on-premises solutions
- • Experience building relationships with CTO, CIO, VP of Engineering, and other senior technology leaders
- • Bilingual in English and French is highly preferred
🏖️ Benefits
- • Competitive compensation with bonus eligibility
- • Comprehensive medical coverage
- • Unlimited PTO and wellness reimbursement
- • Professional development funds
- • Mission-driven culture focused on inclusion, belonging, and continuous learning
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Pluralsight, Inc.
Pluralsight, Inc. is an American technology workforce development company that provides an online learning platform focused on software development, IT operations, data, cybersecurity, and cloud computing. Founded in 2004 and headquartered in Draper, Utah, the company offers expert-authored video courses, skill assessments, and hands-on labs targeting individual technologists and enterprise teams. Its SaaS products measure proficiency across technology roles, recommend personalized learning paths, and supply analytics to help organizations close critical skills gaps, accelerate cloud adoption, and improve developer productivity. Pluralsight went public on NASDAQ in 2018 and was taken private by Vista Equity Partners in 2021.
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