Enterprise Customer Success Manager

Scrunch Pty Ltd

Job Overview

Location

New York City

Job Type

Full-time

Full Job Description

📋 Description

• As an Enterprise Customer Success Manager at Scrunch, you will serve as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution.
• You will translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization, guiding clients through onboarding, education, and adoption journeys to ensure high engagement, retention, and satisfaction.
• Scrunch is a venture-backed startup on a mission to bring brands to an AI-first future, helping marketing teams rethink how their products and services are discovered and surfaced on AI platforms like ChatGPT, Claude, and Gemini, with $26M in backing and over 500 paying brands including Fortune 500 companies.
• You will conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance, proactively ensuring clients measure and achieve their desired outcomes while developing strategic account plans and influencing clients to adopt the platform into their regular workflows, positioning yourself as a trusted advisor who brings AI-forward strategy and genuine expertise to every conversation.

🎯 Requirements

• 5+ years in customer success or account management, ideally at a marketing-focused SaaS company
• Demonstrated fluency with AI tools in your daily workflow—using them to research, draft, analyze, synthesize, and problem-solve faster and better
• Proven experience managing a strategic enterprise book of business, with playbooks to show for it
• Strong communication skills—you can turn complex technical insights into clear, persuasive strategic action plans that get clients moving
• Comfort operating in ambiguity—you don't wait for the perfect brief; you figure it out and iterate
• A team-first orientation—you collaborate fluidly across product, sales, and marketing to drive outcomes

🏖️ Benefits

• Ownership: Equity in a fast-growing, category-defining company
• Wellbeing: Medical, dental, vision, and life & disability insurance
• Family support: Paid parental leave when life's biggest moments happen
• Setup: Home office stipend so your workspace doesn't suck
• Remote support: Phone and internet reimbursement
• Growth: L&D budget for courses, conferences, and whatever makes you sharper
• Time off: Flexible PTO — take what you need, we trust you
• Financial wellness: 401(k)
• Connection: Team offsites and a crew that genuinely likes each other

Skills & Technologies

Remote

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Scrunch Pty Ltd

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About Scrunch Pty Ltd

Scrunch provides an influencer marketing platform that connects brands with data-verified creators across Instagram, YouTube, TikTok and blogs. The SaaS dashboard offers audience analytics, fraud detection, campaign management and performance tracking to help marketers discover, evaluate and collaborate with influencers. The company targets mid-market to enterprise advertisers and agencies seeking scalable, transparent creator partnerships. Founded in Australia, Scrunch maintains a global database of over 20 million influencer profiles and integrates with major social networks to provide real-time engagement metrics.

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