Job Overview
Location
Hoboken, NJ
Job Type
Full-time
Category
Customer Success
Date Posted
April 22, 2026
Full Job Description
đź“‹ Description
- • As an Enterprise Customer Success Manager at Semperis, you will be responsible for ensuring the success and satisfaction of strategic enterprise customers in the Eastern region, guiding them through their entire lifecycle from onboarding to renewal and expansion.
- • You will design and execute success plans, monitor customer health and satisfaction metrics, act as the voice of the customer to inform product development, lead training sessions, and develop programs such as health checks and workshops to drive product adoption and value realization.
- • You will collaborate closely with Technical Delivery, Sales, and Product teams to align on customer needs, identify upsell and cross-sell opportunities, and contribute to the continuous improvement of Semperis’ Customer Success processes and systems.
- • In this role, you will deepen your expertise in cybersecurity technologies, build executive-level relationships with CISOs and CIOs, and develop strategic skills in renewal forecasting, joint success planning, and competitive positioning within a fast-growing, award-winning cybersecurity organization.
🎯 Requirements
- • 5+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company.
- • Hands-on product enablement experience with a security product vendor, including configuring alert and response rules, remediating Active Directory and Entra ID vulnerabilities, and conducting product health checks.
- • Strong foundational knowledge of cybersecurity domains including network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity (IAM/SSO/MFA), SIEM, zero-trust, and threat intelligence.
- • Executive presence and communication skills to explain complex threats and product value to CISOs, CIOs, architects, and analysts.
- • Experience with SFDC and Active Directory.
- • Ability to build and execute Customer Success Plans/Joint Success Plans with sales owners and forecast renewal and expansion using ARR, NRR, and consumption metrics.
🏖️ Benefits
- • Opportunity to work with a global team on the front lines of cybersecurity innovation at a company recognized as one of America’s Fastest-Growing Cybersecurity Companies (Inc. 5000) and a multi-year Inc. Best Workplace awardee.
- • Hybrid work model for candidates within 45 miles of a Semperis office, balancing onsite collaboration with remote flexibility.
- • Culture that celebrates curiosity, integrity, initiative, and a healthy work-life balance, where employees feel valued, supported, and empowered to do their best work.
Skills & Technologies
About Semperis Ltd.
Semperis provides identity-driven cyber resilience for hybrid and multi-cloud environments, specializing in Microsoft Active Directory and Azure AD. Its platform automates threat detection, response, and recovery for identity systems, enabling organizations to prevent, detect, and remediate attacks like ransomware and identity compromise. The company offers real-time monitoring, forensic analysis, and disaster recovery capabilities to ensure continuous business operations. Founded by security experts, Semperis serves enterprises and government agencies worldwide, helping them secure critical identity infrastructure against evolving cyber threats. Solutions include Directory Services Protector, Purple Knight, and Forest Recovery.
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