Job Overview
Location
US Remote
Job Type
Full-time
Category
Customer Success
Date Posted
May 7, 2026
Full Job Description
đź“‹ Description
- • As an Enterprise Customer Success Manager at ServiceTitan, you will manage a portfolio of approximately 35 high-touch enterprise customer accounts in the trades industry, ensuring they maximize the value of ServiceTitan’s software and driving long-term retention and expansion.
- • You will engage regularly with senior-level stakeholders to understand product usage, identify opportunities for optimization, coach on best practices, and develop tailored solutions that increase customer success and product adoption.
- • You will collaborate cross-functionally to surface customer insights, influence product improvements, and identify upsell and cross-sell opportunities through segmentation and data-driven analysis.
- • You will serve as a mentor and resource to newer team members and non-enterprise success teams, sharing best practices and helping elevate the overall customer experience across the organization.
- • You will track and report on key performance indicators (KPIs) derived from user engagement data, using insights to drive strategic account planning and continuous improvement in customer outcomes.
- • You will operate in a fast-paced, entrepreneurial environment that values initiative, adaptability, and collaboration, with less than 15% nationwide travel required.
- • You will contribute to ServiceTitan’s mission of empowering trade contractors through technology, helping shape the future of the service industry by ensuring customers achieve measurable business outcomes.
🎯 Requirements
- • 4+ years of combined experience in account and/or project management within a customer-facing role.
- • Proven ability to multitask and manage multiple projects simultaneously with strong attention to detail.
- • Self-starter mindset with demonstrated success in entrepreneurial, fast-paced environments, including the ability to lead, motivate, and collaborate effectively.
- • Demonstrated interest and ability in project management and analyzing data sets to derive actionable insights.
- • Strong communication, organizational, and interpersonal skills, with the capacity to build and maintain executive-level relationships.
- • Adaptable team player who thrives in dynamic settings and is committed to continuous learning and improvement.
🏖️ Benefits
- • Flexible time off with support for autonomous work, including recognition programs like Bonusly and peer-nominated awards.
- • Comprehensive health and wellness benefits: company-paid medical, dental, and vision (with 100% employer-paid options and 90% coverage for dependents), FSA, HSA, 401k match, and telehealth including One Medical membership.
- • Support for all life stages: parental leave, up to $20k in fertility services (IUI/IVF), surrogacy and adoption reimbursement, maternity support via Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal and financial planning resources.
- • Extensive learning and development opportunities, including a comprehensive onboarding program, leadership training at all levels, and ongoing career growth support.
- • Commitment to diversity, equity, and inclusion, with active encouragement for applicants from underrepresented groups to apply.
Skills & Technologies
Remote
About ServiceTitan, Inc.
ServiceTitan provides cloud-based business management software for residential and commercial contractors in plumbing, HVAC, electrical, and other trades. Its platform integrates customer relationship management, scheduling, dispatching, invoicing, payments, marketing analytics, inventory management, and field workforce mobile applications. The system connects office teams with field technicians, automates service workflows, and offers real-time performance reporting, aiming to improve operational efficiency and revenue for home-service businesses.
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