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Job Overview
Location
New York City, New York, USA
Job Type
Full-time
Category
Software Engineering
Date Posted
October 7, 2025
Full Job Description
đź“‹ Description
- • Own the full lifecycle of PermitFlow’s most strategic enterprise accounts—residential developers, national home-services franchises, and top-tier general contractors—managing everything from executive-level onboarding to multi-year renewals and seven-figure expansions.
- • Serve as the single-threaded owner for a book of business worth >$5 M ARR; build and maintain C-suite relationships that turn PermitFlow into an indispensable operating system for pre-construction workflows.
- • Design and execute quarterly success plans that map each customer’s business objectives (speed to permit, compliance risk reduction, cost per start) to measurable PermitFlow outcomes; report on ROI in board-level business reviews.
- • Lead cross-functional “launch squads” composed of Permit Ops, Product, and Engineering to configure AI agents, jurisdiction rule packs, and ERP integrations that cut permitting cycle times by 30-50 % within the first 90 days.
- • Proactively monitor product adoption signals, NPS, and expansion whitespace; run risk mitigation sprints that keep gross retention above 95 % and net retention above 120 %.
- • Build the enterprise CS playbook from 0 → 1: standardize onboarding templates, health-score algorithms, QBR decks, and renewal/expansion forecasting models that will be used by every CSM who joins after you.
- • Influence the roadmap by funneling customer pain points into actionable PRDs; beta-test new LLM features with design partners and deliver feedback loops that accelerate product-market fit.
- • Champion PermitFlow at industry conferences, user groups, and webinars, turning satisfied customers into public advocates and case-study engines.
- • Leverage AI internally—prompt-chains, automated reporting, predictive churn models—to multiply your own impact and demonstrate best-in-class CS innovation to customers.
- • Partner with Sales to craft multi-year, multi-workflow enterprise agreements that embed PermitFlow deeper into customer tech stacks and unlock seven-figure ACV deals.
🎯 Requirements
- • 7+ years in B2B SaaS Customer Success, Account Management, or Strategic Operations with a consistent record of managing enterprise accounts ≥$300 K ACV.
- • Demonstrated ability to build and iterate on CS processes in a high-growth, ambiguous startup environment (Series A–C preferred).
- • Strong data fluency—comfortable building health scores, renewal forecasts, and ROI models in Excel, Looker, or similar BI tools.
- • Experience positioning technical or AI-driven products to non-technical buyers; able to translate complex capabilities into clear business value.
- • Excellent executive presence: you can run a QBR with a CFO, a VP of Construction, and a Head of Legal in the same room and leave all of them feeling heard.
- • Bonus: prior exposure to construction tech, proptech, or operations-heavy vertical SaaS; familiarity with permitting, licensing, or regulatory workflows.
🏖️ Benefits
- • Competitive salary + meaningful equity packages in a well-funded Series A backed by Kleiner Perkins, Initialized, and Y Combinator.
- • 100 % employer-paid medical, dental, and vision coverage for you and 75 % for dependents.
- • $1,500 home-office stipend plus company-issued MacBook Pro and any additional gear you need.
- • Daily UberEats lunch & dinner credits and a fully stocked kitchen for in-person collaboration days.
- • Unlimited PTO with a 3-week minimum encouraged; company-wide recharge weeks in summer and winter.
- • Commuter benefits, team off-sites, and annual learning & development budget up to $2,000.
Skills & Technologies
About PermitFlow Inc.
PermitFlow provides cloud-based software that streamlines building permit applications for construction projects across the United States. The platform automates form completion, submits documents to local jurisdictions, tracks review status, and centralizes communication among architects, contractors, and municipal staff. By digitizing traditionally manual workflows, the company reduces approval times, minimizes errors, and lowers administrative costs for residential, commercial, and industrial developments. Founded in 2021 and headquartered in San Francisco, PermitFlow integrates with project management and CAD tools to give stakeholders real-time visibility into permitting progress.
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