Enterprise Payment Verification Manager

📋 Description

• • As the Enterprise Payment Verification Services (EPVS) Manager at Stewart Title Guaranty Company, you will be at the forefront of ensuring the integrity and efficiency of our payment verification processes across all business lines. This pivotal role involves leading a team of dedicated reviewers and verification specialists, meticulously managing their workloads, ensuring a robust segregation of duties, and identifying critical training needs to foster a high-performing unit. Your leadership will directly impact the quality of support provided, safeguarding the company's financial operations and reputation.
• • You will be instrumental in providing sophisticated analytical support to drive operational excellence. This includes the continuous monitoring and reporting of key performance indicators such as exception rates, escalation trends, and adherence to Service Level Agreements (SLAs). By diligently gathering and organizing data, you will assess the effectiveness of internal controls, track the progress of mitigation strategies, and ensure the timely completion of action plans, thereby reinforcing our commitment to risk management and compliance.
• • A core responsibility of this position is to prepare comprehensive documentation for tracking, monitoring, and escalating risk-related issues to senior management. This involves clearly articulating potential vulnerabilities, proposed solutions, and the status of ongoing remediation efforts. You will serve as a key ambassador for the EPVS function, acting as the primary escalation point for any unresolved or high-risk items, ensuring swift and effective resolution.
• • Adherence to standard procedures and guidelines is paramount. You will cultivate a deep understanding of enterprise risk, control frameworks, and audit expectations, ensuring that your team operates with the highest level of diligence and compliance. This role requires a keen awareness of how your team's assigned duties interrelate with other functions within the department and how the EPVS team integrates seamlessly with related departments to achieve overarching business objectives.
• • You will be expected to recognize and solve typical problems encountered in payment verification processes, selecting appropriate solutions from established options. When faced with more complex challenges, you will leverage your analytical skills and team's expertise to develop effective resolutions. Your role involves communicating moderately complex information and situations within your team and collaborating with leadership to address systemic issues.
• • A significant aspect of this role is to partner with leadership to support future automation initiatives and tool enhancements. By identifying opportunities for technological advancement and process optimization, you will contribute to the evolution of our payment verification services, driving greater efficiency, accuracy, and scalability. This forward-thinking approach is crucial for maintaining our competitive edge and adapting to the dynamic financial landscape.
• • You will work under general supervision, demonstrating the ability to manage your responsibilities effectively while having limited scope to modify established approaches. This autonomy allows for focused execution of duties while ensuring alignment with company-wide strategies and policies.
• • In addition to these core responsibilities, you will be tasked with performing all other duties as assigned by management, demonstrating flexibility and a commitment to supporting the broader goals of Stewart Title Guaranty Company. This role offers a unique opportunity to make a substantial impact on a critical business function within a reputable and growing organization, contributing to its continued success and its recognition as a Best Company to Work For and a Top Workplace.