Enterprise Technical Support

📋 Description

• • As an Enterprise Technical Support Specialist at Notion Labs, Inc., you will serve as a critical bridge between enterprise customers and internal engineering teams, resolving complex technical issues while ensuring high satisfaction and engagement from large organizations like Toyota, Figma, and OpenAI.
• • Day to day, you will troubleshoot advanced technical issues across Notion’s platform and embedded partner applications, reproduce customer problems, analyze logs, file detailed bug reports, and drive resolution through close collaboration with engineering and product teams.
• • You will work on Notion’s enterprise support team in San Francisco, contributing to a culture that values in-person collaboration on Anchor Days (Mondays, Tuesdays, and Thursdays), and helping scale support systems and processes for efficiency and effectiveness.
• • In this role, you will deepen your expertise in technical support for SaaS platforms, develop leadership in cross-functional issue resolution, gain experience with AI tool adoption guidance, and grow your ability to manage high-priority customer incidents while improving self-service support through documentation and knowledge sharing.