Job Overview
Location
San Francisco, California
Job Type
Full-time
Category
Customer Support
Date Posted
April 28, 2026
Full Job Description
đź“‹ Description
- • As an Enterprise Technical Support Specialist at Notion Labs, Inc., you will serve as a critical bridge between enterprise customers and internal engineering teams, resolving complex technical issues while ensuring high satisfaction and engagement from large organizations like Toyota, Figma, and OpenAI.
- • Day to day, you will troubleshoot advanced technical issues across Notion’s platform and embedded partner applications, reproduce customer problems, analyze logs, file detailed bug reports, and drive resolution through close collaboration with engineering and product teams.
- • You will work on Notion’s enterprise support team in San Francisco, contributing to a culture that values in-person collaboration on Anchor Days (Mondays, Tuesdays, and Thursdays), and helping scale support systems and processes for efficiency and effectiveness.
- • In this role, you will deepen your expertise in technical support for SaaS platforms, develop leadership in cross-functional issue resolution, gain experience with AI tool adoption guidance, and grow your ability to manage high-priority customer incidents while improving self-service support through documentation and knowledge sharing.
Skills & Technologies
About Notion Labs, Inc.
Notion Labs, Inc. develops a unified workspace platform that combines documents, databases, kanban boards, calendars, and wikis. Headquartered in San Francisco, the company offers collaborative tools for teams and individuals to plan, write, organize, and share knowledge. The software integrates with third-party services and supports real-time editing, templates, and permissions management. Founded in 2013, it serves global users across education, technology, and enterprise sectors, aiming to replace fragmented productivity apps with a single, modular environment.
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