Job Overview
Location
2 Locations
Job Type
Full-time
Category
Customer Success
Date Posted
May 2, 2026
Full Job Description
đź“‹ Description
- • As a Digital Customer Success Manager at EverCommerce, you will play a critical role in driving customer growth, satisfaction, and product loyalty by building strong relationships and enabling effective service delivery for the EverHealth platform.
- • Day to day, you will develop success plans for customers, monitor product usage to drive adoption and identify upsell/cross-sell opportunities, serve as an expert on EverHealth platforms, and collaborate internally and externally to solve problems and improve customer outcomes.
- • You will join a distributed, innovative team at EverCommerce, a leading service commerce platform transforming the service economy with SaaS solutions for Home & Field Services, Health Services, and Wellness industries, serving over 725,000 customers.
- • In this role, you will deepen your expertise in healthcare-focused SaaS customer success, refine your relationship and program management skills, and gain experience driving product adoption and revenue expansion in a fast-growing, values-driven company.
🎯 Requirements
- • Bachelor’s Degree preferred
- • 2-4 years of relevant service or relationship management experience
- • Prior SaaS account management experience highly desired; healthcare industry experience is a plus
- • Experience handling multiple tasks required
- • Willingness to take initiative and solve problems
- • Orientation toward continuously improving processes and management best practices
🏖️ Benefits
- • Flexibility to work remotely, in-office, or hybrid within your country of employment
- • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
- • 401k with up to a 4% match and immediate vesting
- • Flexible and generous time-off (FTO)
- • Continued investment in professional development
- • Employee Stock Purchase Program
Skills & Technologies
About EverCommerce Inc.
EverCommerce provides vertical software and payments platforms for service-based small and medium businesses. The company offers integrated SaaS solutions that streamline operations, marketing, customer engagement, and payments across health and wellness, home services, and fitness markets. Its cloud-based tools help businesses manage scheduling, billing, client relationships, and workforce operations. EverCommerce serves over 700,000 customers globally through a portfolio of brands including DrChrono, ServiceTitan, and Mindbody. The company went public in 2021 and is headquartered in Denver, Colorado.
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