EverPro - Director of Customer Success (Remote, US)

EverCommerce Inc.

Job Overview

Location

Remote- US

Job Type

Full-time

Full Job Description

📋 Description

• As Director of Customer Success at EverCommerce, you will lead the Service Fusion and ZyraTalk customer success teams to drive revenue renewal, product adoption, and technical onboarding across two key SaaS platforms serving the home & field services, health services, and wellness industries.
• You will lead, coach, and develop a team of Customer Success Managers, own renewal metrics and GRR, oversee product adoption and expansion initiatives, manage technical onboarding, define and track KPIs, build scalable CS playbooks, partner cross-functionally, and lead hiring and workforce planning efforts.
• EverCommerce is a leading service commerce platform (Nasdaq: EVCM) digitally transforming the service economy with tailored SaaS solutions for 725,000+ customers, operating with a globally distributed team and a culture of innovation and inclusion.
• In this role, you will develop leadership expertise in multi-product SaaS customer success, drive measurable improvements in retention and expansion, influence product strategy through customer insights, and build high-performing teams in a fast-paced, remote-first environment.

🎯 Requirements

• 8+ years of customer success experience
• At least 5 years in a people management role
• Proven track record managing and developing CSM teams in a B2B SaaS environment
• Experience leading teams across renewal, product adoption, and technical onboarding motions
• Data-driven decision-making with ability to use metrics to prioritize and communicate performance
• Strong coaching skills with focus on team development and clear growth paths
• Understanding of AI-powered products and comfort supporting evolving AI communication platforms
• Ability to build cross-functional relationships and represent the voice of the customer

🏖️ Benefits

• Flexibility to work remotely, in-office, or hybrid within the United States
• Continued investment in professional development
• Day 1 access to a robust health and wellness benefits package including an annual wellness stipend
• 401k plan with up to 4% company match and immediate vesting
• Flexible and generous FTO (flexible time-off) policy
• Employee Stock Purchase Program

Skills & Technologies

Remote

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EverCommerce Inc.

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About EverCommerce Inc.

EverCommerce provides vertical software and payments platforms for service-based small and medium businesses. The company offers integrated SaaS solutions that streamline operations, marketing, customer engagement, and payments across health and wellness, home services, and fitness markets. Its cloud-based tools help businesses manage scheduling, billing, client relationships, and workforce operations. EverCommerce serves over 700,000 customers globally through a portfolio of brands including DrChrono, ServiceTitan, and Mindbody. The company went public in 2021 and is headquartered in Denver, Colorado.

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