EverPro - Manager of Account Management

📋 Description

• • EverCommerce Inc., a leader in transforming the service economy through specialized SaaS solutions, is seeking a dynamic Manager of Account Management for its EverPro software brands. This pivotal role is instrumental in driving expansion revenue within the residential and field services industries, catering to small businesses like HVAC, plumbing, electrical, pest control, and yard maintenance.
• • As the Manager of Account Management, you will be responsible for building, leading, and scaling a high-performing team of 7-10 Account Managers. Your team's primary objective is to maximize customer lifetime value by strategically upselling core products and cross-selling complementary solutions across the EverPro portfolio.
• • This position is ideal for an experienced sales leader who thrives in a fast-paced, transactional environment characterized by short deal cycles, typically closing within 1-2 weeks with 1-2 touch points. You will be joining a newly established function with a significant opportunity to shape the expansion revenue strategy, cultivate a winning sales culture, and establish best practices that will drive future growth.
• • The ideal candidate possesses a growth mindset, comfortable navigating ambiguity, and iterating on new approaches and processes to build a scalable and repeatable sales motion. You will be expected to coach individual contributors, actively support deal closures, analyze key pipeline metrics, and develop strategic initiatives that yield measurable business impact.
• • **Key Responsibilities include:**
• • **Sales Performance Coaching:** Provide continuous sales coaching, conduct regular one-on-one meetings, participate in deal strategy sessions, and deliver constructive feedback to enhance individual and team sales performance.
• • **Fostering a Winning Sales Culture:** Cultivate a competitive, data-driven, and results-oriented team environment where Account Managers actively share best practices, celebrate successes, and maintain high standards of accountability.
• • **Talent Acquisition and Development:** Recruit exceptional Account Managers, refine existing onboarding programs, and establish clear development pathways to foster skill growth and career advancement within the team.
• • **Driving Revenue Growth and Operational Excellence:** Take ownership of team quota attainment, ensure forecast accuracy, and manage key performance indicators such as call activity, pipeline development, MRR growth, and expansion rates.
• • **Sales Playbook Development:** Build, test, and iterate on sales processes optimized for short deal cycles, rapid closes, and efficient sales motions.
• • **Performance Analysis and Optimization:** Continuously monitor pipeline health, conversion rates, deal velocity, and leading indicators to identify trends, remove obstacles, and enhance overall sales team effectiveness and attainment.
• • **Enabling Account Growth:** Collaborate with Account Managers on key opportunities, offering strategic guidance for opportunity identification and accelerating deal progression through short sales cycles.
• • **Championing Customer Value:** Guide the team to adopt a consultative approach, positioning EverPro's add-ons and complementary products as essential solutions for small business owners seeking to improve efficiency and drive operational growth.
• • **Data-Driven Opportunity Identification:** Leverage usage data and customer insights to empower the team in identifying expansion opportunities and developing targeted strategies for upselling and cross-selling across the EverPro ecosystem.
• • **Cross-Functional Collaboration:** Partner closely with the Director of Account Management on go-to-market strategies and territory planning. Coordinate with Customer Success for seamless lead identification and customer experience. Collaborate with Marketing on campaign development and lead management to ensure a steady flow of qualified opportunities.
• • **System Implementation and Scaling:** Optimize the team's utilization of Salesforce, SalesLoft, Gong, and other tools to enhance pipeline visibility, activity tracking, reporting, and overall sales productivity.
• • **Metrics and Reporting:** Define Key Performance Indicators (KPIs), collaborate with BizOps and RevOps to build dashboards, and deliver regular forecasts and performance updates to leadership, highlighting team performance, trends, and opportunities.
• • **Scaling the Function:** Work with leadership to develop the organizational structure, processes, and enablement programs necessary to effectively scale the Account Management function as the business expands.