Job Overview
Location
Remote- US
Job Type
Full-time
Category
Customer Support
Date Posted
May 10, 2026
Full Job Description
đź“‹ Description
- • As a Technical Customer Support Specialist for EverCommerce’s Bold Group, you will provide Tier 1 technical support for mission-critical alarm monitoring and financial management solutions used by service professionals in Home & Field Services, Health Services, and Fitness & Wellness industries.
- • Day to day, you will monitor and respond to ticketing queues and emails, escalate support requests, troubleshoot technical issues using SQL, network architecture, and virtual machine knowledge, prioritize competing tasks, represent the customer’s voice, contribute to knowledge base articles, and work within SLAs—including on-call responsibilities in a 24x7 environment.
- • EverCommerce is a Nasdaq-listed service commerce platform transforming the service economy with tailored SaaS solutions, serving over 685,000 customers across North America and globally distributed teams in the U.S., Canada, U.K., Jordan, New Zealand, and Australia.
- • In this role, you will deepen your technical expertise in accounting and business management systems like AlarmBiller, SedonaOffice, and Managely, sharpen your diagnostic skills by analyzing source code and logs, learn new products quickly, and grow into a trusted technical advocate for customers while contributing to internal and external documentation.
🎯 Requirements
- • C1 level English proficiency (spoken and written) with professional and clear communication skills
- • 2+ years of experience in customer-facing technical support (application, OS, or networking)
- • Knowledge of performance monitoring and tuning tools, problem determination and recovery, and security
- • Experience with PSIM or Alarm Monitoring Centers
- • Understanding of accounting and business management principles, Microsoft SQL, network architecture, distributed computing, storage, and virtual machine configuration
🏖️ Benefits
- • Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- • Robust health and wellness benefits, including an annual wellness stipend (U.S.) or wellness benefits (Canada)
- • Flexible and generous (FTO) time-off
- • Employee Stock Purchase Program
- • Continued investment in professional development through Udemy
- • 401k with up to 4% match and immediate vesting (U.S.) or RRSP with 4% company match (Canada)
- • Student Loan Repayment Program (U.S. only)
Skills & Technologies
About EverCommerce Inc.
EverCommerce provides vertical software and payments platforms for service-based small and medium businesses. The company offers integrated SaaS solutions that streamline operations, marketing, customer engagement, and payments across health and wellness, home services, and fitness markets. Its cloud-based tools help businesses manage scheduling, billing, client relationships, and workforce operations. EverCommerce serves over 700,000 customers globally through a portfolio of brands including DrChrono, ServiceTitan, and Mindbody. The company went public in 2021 and is headquartered in Denver, Colorado.
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