Job Overview
Location
Remote, US
Job Type
Full-time
Category
Customer Success
Date Posted
April 18, 2026
Full Job Description
đź“‹ Description
- • As a Customer Care Advocate for EverWell’s SalonBiz Software, you will play a vital role in ensuring salon and spa professionals receive exceptional support to run their businesses smoothly, directly impacting customer satisfaction and retention in the wellness and service industries.
- • Your day-to-day responsibilities include handling inbound customer inquiries via phone, email, and text; providing software training and technical support; troubleshooting issues; guiding customers on optimal use of SalonBiz features; and proactively working to reduce cancellations by resolving problems quickly and empathetically.
- • EverCommerce is a leading service commerce platform powering over 725,000 customers across Home & Field Services, Health Services, and Wellness industries through tailored SaaS solutions; SalonBiz, an EverCommerce subsidiary operated by PaySimple, empowers salons and spas with tools for appointment booking, payments, inventory, and reporting.
- • In this role, you will develop deep product expertise, strengthen your customer service and technical support skills, gain experience with Oracle SQL Developer, and grow your ability to solve complex issues collaboratively—positioning you for advancement within EverCommerce’s distributed, innovative team.
Skills & Technologies
About EverCommerce Inc.
EverCommerce provides vertical software and payments platforms for service-based small and medium businesses. The company offers integrated SaaS solutions that streamline operations, marketing, customer engagement, and payments across health and wellness, home services, and fitness markets. Its cloud-based tools help businesses manage scheduling, billing, client relationships, and workforce operations. EverCommerce serves over 700,000 customers globally through a portfolio of brands including DrChrono, ServiceTitan, and Mindbody. The company went public in 2021 and is headquartered in Denver, Colorado.
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