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This position was posted on January 7, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Remote
Job Type
Full-time
Category
Operations
Date Posted
January 7, 2026
Full Job Description
đź“‹ Description
- • Act as the strategic right hand to senior leadership at a fast-growing Care Insurance Company, orchestrating executive calendars, board meetings, investor calls, and cross-functional project timelines across multiple time zones—while never missing a beat on confidentiality or compliance.
- • Own end-to-end insurance-proposal logistics: generate polished proposals in Microsoft 365, shepherd applications through underwriting, chase outstanding client documents, and track every case in a centralized dashboard so policies move from quote to issuance without delay.
- • Serve as the primary communication hub between C-suite executives, licensed agents, underwriters, clients, and external partners—translating complex insurance jargon into concise, actionable briefs that keep every stakeholder aligned and informed.
- • Design and maintain a bulletproof digital filing ecosystem (SharePoint, OneDrive, encrypted drives) that satisfies HIPAA, state insurance regulations, and SOC 2 standards—ensuring every contract, medical record, and policy endorsement is instantly retrievable and audit-ready.
- • Produce board-ready presentations, executive memos, and data-driven reports that distill policy trends, loss ratios, and client demographics into clear narratives for leadership decision-making.
- • Schedule and flawlessly execute virtual leadership meetings, from agenda creation and pre-read distribution to real-time note-taking, action-item tracking, and post-meeting follow-up that guarantees accountability and swift execution.
- • Conduct screening calls with prospective clients and agents, capturing critical underwriting information, verifying licensing credentials, and escalating red-flag issues to the appropriate internal teams.
- • Monitor case pipelines daily, proactively flagging bottlenecks in medical records retrieval, paramedical exams, or carrier responses—then coordinate solutions that keep average time-to-issue under industry benchmarks.
- • Continuously refine operational workflows: automate repetitive tasks in Power Automate, build Excel macros for commission calculations, and introduce new KPI dashboards that give executives real-time visibility into business performance.
- • Uphold the highest standards of discretion when handling sensitive health data, financial statements, and strategic initiatives—understanding that trust is the currency of the insurance industry.
- • Anticipate executive needs before they arise: book travel, draft talking points for industry conferences, prep briefing packets for regulatory hearings, and ensure leaders walk into every meeting prepared and confident.
- • Contribute to special projects such as product launches, client-retention campaigns, and digital-transformation initiatives—translating big-picture strategy into detailed project plans, timelines, and deliverables.
- • Foster a culture of operational excellence by mentoring junior admins, documenting best practices, and leading quarterly training sessions on new tools, compliance updates, and customer-service techniques.
- • Maintain a pulse on industry trends—long-term care regulations, Medicare shifts, insurtech innovations—and distill insights into concise briefs that inform executive strategy and competitive positioning.
🎯 Requirements
- • 3+ years of proven experience as an Executive Assistant, Operations Assistant, or similar role supporting C-level or senior leadership in a remote environment
- • Demonstrated operations background with hands-on experience managing workflows, case tracking, or cross-functional processes in insurance, healthcare, financial services, or another regulated industry
- • Advanced proficiency in Microsoft 365 (Outlook, Teams, Excel, Word, PowerPoint) and modern document-management or CRM platforms
- • Exceptional organizational and time-management skills with a track record of juggling multiple priorities and meeting tight deadlines without sacrificing accuracy
- • Impeccable written and verbal communication skills, paired with the professionalism and poise to represent the executive team in client-facing interactions
🏖️ Benefits
- • Fully remote, work-from-anywhere flexibility within the United States—no commute, full autonomy over your workspace
- • Competitive base salary plus annual performance bonus tied to policy-issuance metrics and client-satisfaction scores
- • Comprehensive health, dental, vision, and long-term care insurance—100% employer-paid for you and 75% for eligible dependents
- • Annual professional-development stipend of $2,000 for certifications, conferences, or advanced software training
- • Generous PTO policy: 20 days vacation, 10 paid holidays, and a "take-what-you-need" sick-leave approach
Skills & Technologies
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About Quality Home Care Michigan
Quality Home Care Michigan offers trusted non-medical care, bringing comfort and confidence to families in Oakland, Macomb, and Wayne Counties. They deliver comprehensive support for both geriatric and pediatric patients, encompassing personal care, companionship, and medication assistance. A key differentiator is their innovative Family Portal Access, providing real-time updates on care schedules, notes, and medication logs, accessible to families anywhere. Their rigorously trained and background-checked caregivers are dedicated to personalized assistance. Services are flexibly scheduled from 4 to 24 hours daily, ensuring support tailored to individual needs.
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