Executive Director - Digital Sales

TTEC Holdings, Inc.

Job Overview

Location

Austin, Texas, USA

Job Type

Full-time

Full Job Description

📋 Description

• TTEC Digital is seeking a highly motivated and results-oriented Executive Director - Digital Sales to join our dynamic team in Austin, TX. This is an exceptional opportunity to become a key player within a global leader renowned for its expertise in Customer Experience transformation and innovative cloud contact centre solutions. As a sole contributor, you will be instrumental in driving new business revenue across the United States, focusing on identifying, qualifying, and closing significant opportunities with both Enterprise and Mid-Market clients who are embarking on critical journeys to modernize their customer engagement strategies through Contact Centre as a Service (CCaaS) and broader digital Customer Experience (CX) transformations.
• In this pivotal role, you will be responsible for the end-to-end execution of the sales cycle. This involves meticulously managing each stage, from initial client engagement and needs qualification through to the final contract closure. A crucial aspect of your success will be your ability to collaborate seamlessly with our internal Solution Architecture and Delivery teams. Together, you will architect and present market-leading cloud contact centre solutions that address complex client challenges and deliver tangible business value. This is fundamentally a consultative sales position, demanding a deep and practical understanding of various CCaaS platforms, including but not limited to NICE, Genesys, Five9, Microsoft, Google, and Cisco.
• Your primary objective will be to generate new business revenue by directly selling TTEC Digital’s comprehensive suite of multi-vendor CCaaS and CX transformation solutions. You will proactively engage with key client stakeholders, including C-suite executives and IT decision-makers, to thoroughly understand their business objectives, pain points, and strategic imperatives related to customer engagement. By effectively positioning TTEC Digital’s proven capabilities and success stories, you will build trust and demonstrate how our solutions can drive significant improvements in customer satisfaction, operational efficiency, and overall business performance.
• A significant part of this role involves working in close partnership with our internal Business Development, Solution Architecture, and Delivery teams. You will be instrumental in scoping client requirements, collaborating on the design of bespoke solutions, and ensuring that the proposed offerings are not only technically sound but also commercially compelling and strategically aligned with client needs. You will also leverage our strong, top-tier partnerships with leading CCaaS technology providers such as NICE, Genesys, Google, and Cisco. This includes actively participating in joint sales activities, driving co-sell opportunities, and ensuring that TTEC Digital remains at the forefront of multi-vendor, best-of-breed cloud contact centre and AI solutions.
• The execution of the full sales process is paramount. This encompasses lead qualification, conducting insightful solution demonstrations, navigating complex negotiations, and ultimately securing contract closures. You will be expected to maintain a high degree of accuracy in your sales forecasting and pipeline management, utilizing our CRM system (Dynamics) to provide real-time visibility into your sales activities and projected revenue. Furthermore, you will take ownership of developing and presenting winning proposals and responses to Requests for Proposals (RFPs), ensuring they clearly articulate the business value, commercial terms, and unique differentiators of TTEC Digital’s offerings.
• Success in this role is defined by your ability to consistently meet and exceed new business revenue targets. This requires a proactive, persistent, and outcome-focused approach to sales. You will need to demonstrate a strong understanding of the evolving CX landscape, emerging technologies like AI, and the strategic importance of seamless customer journeys across all touchpoints. Your ability to build and nurture long-term relationships with clients at decision-maker levels will be a key differentiator, fostering trust and positioning TTEC Digital as a strategic partner for their ongoing CX transformation initiatives. This role offers a unique opportunity to shape the future of customer engagement for leading organizations while contributing to TTEC Digital's continued growth and success as a global leader in the CX industry.

🎯 Requirements

• Minimum of 4 years of experience in new business sales execution specifically within the Contact Centre, CCaaS, or Digital CX technology space.
• Proven track record of successfully selling cloud contact centre and AI-driven CX solutions, ideally within one or more of the leading vendor ecosystems such as NICE or Genesys.
• Demonstrated success in executing and closing multi-year, multi-million-dollar deals within either the Enterprise or Mid-Market client segments.
• Strong practical knowledge of contact centre technologies, omnichannel engagement strategies, and the execution of complex customer experience transformation projects.

🏖️ Benefits

• Competitive salary and commission structure designed to reward high performance.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off (PTO) and holiday schedule.
• Opportunities for professional development and continuous learning through training programs and certifications.
• A collaborative and supportive work environment with a focus on a people-first culture.

Skills & Technologies

Onsite

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TTEC Holdings, Inc.

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About TTEC Holdings, Inc.

TTEC Holdings, Inc. operates the TTEC Digital brand, providing global customer experience technology and services. It designs, implements and manages cloud and on-premise contact-center platforms, CRM applications, analytics and AI solutions. Clients use its advisory, systems integration, and managed services to modernize customer engagement, reduce operating costs and improve satisfaction. The company serves Fortune 1000 enterprises across healthcare, financial services, retail, telecommunications, government and other industries from offices in the Americas, Europe and Asia-Pacific.

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