Field Engineer 1

GE HealthCare Technologies Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Learn to complete on-time and accurate Installations, Preventative Maintenance, FMIs and/or corrective repairs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

🎯 Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
• Experience with Web applications as well as Microsoft suite of products.
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.
• Must have and maintain a valid Driver's License.
• Willingness to be available 'after hours', or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

🏖️ Benefits

• Relocation Assistance Provided: Yes

Skills & Technologies

Remote

Degree Required

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GE HealthCare Technologies Inc.

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About GE HealthCare Technologies Inc.

GE HealthCare Technologies Inc. designs, manufactures and services medical imaging, diagnostics, monitoring and life-care equipment for hospitals, clinics and research institutions worldwide. The company’s portfolio includes MRI, CT, ultrasound, X-ray and molecular imaging systems, contrast agents, pharmaceutical diagnostics, ventilators and anaesthesia machines, enterprise digital solutions, and after-sales support, training and financing services. Headquartered in Chicago, Illinois, it operates manufacturing, R&D, sales and service facilities across North America, Europe and Asia.

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