Job Overview
Location
Michigan, USA
Job Type
Full-time
Category
Software Engineering
Date Posted
February 10, 2026
Full Job Description
📋 Description
- • As a Field Service Engineer at PerkinElmer, you will be at the forefront of delivering exceptional customer support, embodying our commitment to scientific advancement and innovation for a healthier world.
- • This role is pivotal in ensuring our customers can effectively utilize PerkinElmer's cutting-edge analytical solutions and OneSource services, directly contributing to their success in commercial, government, academic, and healthcare sectors.
- • You will be responsible for the complete lifecycle of customer equipment support, from initial installation and validation to ongoing maintenance, diagnostics, troubleshooting, and complex repairs.
- • Your expertise will be crucial in ensuring the seamless operation of sophisticated laboratory equipment and integrated systems, requiring a deep understanding of both hardware and software components.
- • A key aspect of this role involves acting as a direct company liaison, fostering strong relationships with customers on both technical and administrative fronts for assigned projects.
- • You will empower customers by providing comprehensive training on the operation and maintenance of their systems, ensuring they gain maximum value and efficiency from their PerkinElmer investments.
- • The scope of your responsibilities extends to all facets of field support, encompassing not only the core instrumentation but also associated PCs, networking configurations, and wireless connectivity.
- • This is a remote, field-based position, primarily servicing customers within the Lansing, Michigan area, demanding a high degree of autonomy and effective territory management.
- • You will perform installations, preventative maintenance, critical validations, and timely repairs, all while rigorously adhering to PerkinElmer's stringent service standards and key performance indicators (KPIs).
- • Proactively engaging with customers to understand their unique analytical workflows is essential, allowing you to tailor service offerings, including specialized training, ongoing support, and strategic upgrade recommendations.
- • A significant part of your role will be to enhance account profitability through the efficient execution of services and by actively identifying and pursuing revenue-generating opportunities.
- • This includes recognizing and proposing billable work, promoting the sale of consumables, and generating leads for new service contracts or equipment sales.
- • You will be entrusted with the meticulous maintenance of your assigned assets, which includes company-provided tools, specialized test equipment (MTE), telecommunication devices, and your service parts inventory.
- • Contributing to PerkinElmer's continuous product improvement is vital; you will achieve this by proactively reporting opportunities for enhancement through the established quality notification process.
- • Continuous professional development is a cornerstone of this role, requiring your active participation in company-sponsored training and development programs to attain higher-level certifications.
- • Diligent completion of all administrative tasks is mandatory, encompassing accurate time reporting, expense management, and the fulfillment of all assigned training modules.
- • Maintaining up-to-date training and compliance in critical areas such as health and safety, security protocols, environmental regulations, and the operational aspects of your working environment is non-negotiable.
- • You will be expected to demonstrate outstanding interpersonal, written, and verbal communication skills, articulating technical information clearly and accurately to diverse audiences.
- • Strong technical critical thinking abilities and meticulous attention to detail are paramount for diagnosing and resolving complex issues effectively.
- • Exceptional customer service skills, characterized by active listening and the ability to accurately interpret client requests, are fundamental to building trust and ensuring satisfaction.
- • A natural aptitude for technical and practical matters, coupled with proficiency in MS Office Suite (Outlook, PowerPoint, Word), will support your daily operations.
- • As an excellent team player, your focus on customer satisfaction will drive your interactions and problem-solving approaches.
- • You must possess the ability to follow and create written and verbal directions, interpret technical bulletins and service manuals, perform effectively under time constraints, and maintain sustained alertness and concentration.
- • Working safely with potential hazards inherent in a laboratory environment is a critical requirement.
- • This role offers the opportunity to make a tangible difference in scientific research and healthcare outcomes, contributing to PerkinElmer's mission of innovating for a healthier world.
- • You will be an integral part of a global team of 5,000 dedicated colleagues, all working towards a common goal of advancing science and improving lives.
- • Embrace a culture of innovation, collaboration, and inclusivity, where your contributions are valued, and you are empowered to be your best.
🎯 Requirements
- • Bachelor's Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or a related discipline (including military experience) PLUS a minimum of 3 years of direct experience in the repair of laboratory equipment; OR Associate Degree in a relevant discipline (including military experience) PLUS a minimum of 5 years of direct experience in laboratory equipment repair; OR High School Diploma PLUS a minimum of 7 years of direct experience in laboratory equipment repair.
- • Demonstrated outstanding interpersonal, written, and verbal communication skills, with the ability to clearly and accurately convey technical information to diverse audiences.
- • Proven technical critical thinking skills and meticulous attention to detail, essential for effective problem-solving and diagnostics.
- • Excellent customer service skills, with a demonstrated ability to listen to and interpret client requests accurately.
- • Aptitude for technical and practical matters, coupled with proficiency in MS Office Suite (Outlook, PowerPoint, Word).
- • Ability to work independently and as part of a team, follow and create written and verbal directions, read and understand technical bulletins and service manuals, work effectively under time constraints, maintain alertness and concentration, and work safely with potential hazards.
🏖️ Benefits
- • Company-provided vehicle, laptop, and phone for business use.
- • Opportunity to travel up to 50% of the time, servicing a defined territory and customer base.
- • Access to company-sponsored training and development programs for higher-level certifications and continuous learning.
- • PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Skills & Technologies
R
Remote
Degree Required
About PerkinElmer, Inc.
PerkinElmer, Inc. is a global leader in applied, integrated solutions that help customers solve complex analytical challenges. The company provides innovative technologies and services for the life sciences, diagnostics, and applied markets. Its offerings include instruments, reagents, software, and services that support research, drug discovery, clinical diagnostics, and environmental testing. PerkinElmer's mission is to enable scientists and clinicians to make discoveries that improve the health and well-being of people worldwide. With a commitment to scientific excellence and customer collaboration, the company plays a crucial role in advancing scientific understanding and improving human health outcomes across various industries.
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