Field Service Engineer (FIELD REMOTE Milwaukee, WI)

📋 Description

• • As a Field Service Engineer at PerkinElmer, you will be at the forefront of delivering exceptional customer support, acting as a critical liaison between our advanced scientific solutions and the clients who rely on them.
• • Your primary responsibility will involve performing on-site installations of PerkinElmer and multi-vendor instrumentation, ensuring seamless integration into customer laboratories and workflows.
• • You will be tasked with diagnosing, troubleshooting, servicing, and repairing complex equipment and systems, requiring a deep understanding of both hardware and software components.
• • A key aspect of this role is providing comprehensive training to customers, instructing them on the proper operation and maintenance of the installed systems, thereby empowering them to maximize their use of our technology.
• • You will serve as the primary company representative to the customer for assigned projects, managing administrative and technical communications to foster strong, collaborative relationships.
• • The scope of your work extends to all facets of field support, encompassing not only the core instrumentation but also associated PCs, networking, and wireless networking configurations.
• • You will be responsible for executing installation, warranty, and service agreement protocols with precision and adherence to established standards, ensuring customer satisfaction and contractual compliance.
• • A significant part of your role will be to partner closely with customers, gaining an in-depth understanding of their unique analytical workflows and specific application needs to provide tailored support and solutions.
• • You will contribute directly to the profitability of the company through the efficient and effective delivery of services, optimizing your time and resources.
• • Maintaining the integrity of our service systems is crucial; you will be responsible for the timely upload and download of all required service data.
• • You will meticulously manage and maintain all assigned company assets, including specialized tools, test equipment (MTE), telecommunication devices, and your personal service parts inventory.
• • Proactive professional development is essential; you will continuously enhance your technical expertise and soft skills to uphold and elevate PerkinElmer's value proposition to our customer base.
• • Your insights are invaluable for product improvement; you will actively report opportunities for enhancement through the designated quality notification process, contributing to the evolution of our offerings.
• • To further your career and expertise, you will actively seek higher-level certifications by participating in company-sponsored training and development programs.
• • You will diligently complete all administrative tasks, including accurate time reporting and mandatory assigned training, ensuring operational efficiency.
• • Maintaining a safe and compliant working environment is paramount; you will adhere to all health, safety, security, environmental, and operational guidelines relevant to your daily activities and the customer's site.
• • This role demands excellent communication skills, both written and verbal, to effectively interact with customers and internal teams.
• • You will leverage your strong technical problem-solving abilities and keen attention to detail to resolve complex issues efficiently.
• • Your customer service skills will be paramount, enabling you to actively listen to and accurately interpret client requests and concerns.
• • A natural aptitude for technical and practical matters will be essential for success in diagnosing and repairing sophisticated equipment.
• • Proficiency in MS Office Suite (Outlook, PowerPoint, Word) is required for daily tasks and reporting.
• • You will demonstrate excellent interpersonal skills and a strong team-player mentality, prioritizing customer satisfaction in all interactions.
• • The ability to follow detailed written and verbal instructions, comprehend technical bulletins and service manuals, and work effectively under time constraints is critical.
• • Maintaining alertness and concentration, especially when working with potential electrical, chemical, radiologic, and biological hazards, using universal precautions, is a non-negotiable aspect of the role.
• • You will be expected to work in various laboratory environments, some of which may require the use of personal protective equipment (PPE) such as lab coats and safety glasses.
• • The role involves operating instruments and equipment, which may require bending, squatting, stretching, and reaching.
• • Occasional lifting of up to 25 pounds, and potentially up to 50 pounds, may be necessary.
• • Specific vision abilities, including close-range observation, color vision, peripheral vision, depth perception, and focus adjustment, are required for effective service delivery.
• • You will operate computers and other office machinery regularly.
• • There is a possibility of handling hazardous waste according to regulations, which may involve identification, handling, accumulation, storage, and labeling.
• • You may encounter lab-based hazards such as extreme temperatures, biological materials, and hazardous chemicals, and may be required to complete medical clearance and respiratory protection training, including fit testing for respirators.
• • This position offers the opportunity to be a vital part of a global leader in scientific solutions, contributing to a mission of innovating for a healthier world.